Tool Room / Part Expeditor

PRIMARY FUNCTION:
Responsible for accurately ordering parts for all service technicians, generate parts returns, track all special tools, repair or replaced special tools and order small tools.

ESSENTIAL DUTIES:

• Receive orders by telephone, email, fax, text, and in person from Field and Shop.
• Promote suggestive selling by means of product knowledge. Promote parts exchange system.
• Ensure any customer call back requests are completed to the internal and external customer’s satisfaction.
• Process internal and external customer orders the same day received, assuring that all documents necessary for the transaction are completed in an accurate manner.
• Process Field and Shop Returns accurately and in accordance with company policy, assuring all pertinent information is included.
• Source and process backorders
• Follow back orders closely, to ensure prompt delivery upon receipt.
• Track back orders to communicate ship dates to Field, Shop, and Spec. Shop Personnel.
• Work directly with Inventory control to expedite back orders.
• Report machinery sales leads and competitive machine activities to Sales and Service Departments.
• Check price and availability of parts.
• Quote parts for machine repairs.
• Manage, inspect, and maintain tool room assets to keep them in good working condition.
• Repair specialized tooling; ensuring proper operation and calibration.
• Ensure bulk oil is charged out to Machine and P.M. Trucks.
• Charge out fuel to proper internal business unit
• Place orders for bulk oil to restock bulk oil tanks in shop.
• Process special orders for Field and Shop (Mega & Downs).
• Generate purchase orders for Field and Shop.
• Generate purchase orders for truck repair, as requested by Field Technicians and PSSR.
• Generate purchase orders and fax to vendors for parts for machine repair.
• Help ensure proper ordering of parts by technicians, maintaining cost and quantity restrictions.
• Receive and distribute shop towels and other supply items.
• Maintain professional appearance of tool room and tooling.
• Coordinate tooling use between departments and branches.
• Maintain warranty parts process.
• Code and scan purchase orders to proper accounts

MINIMUM REQUIREMENTS:Education:
High School Diploma

Work Experience:
Minimum of 2-3 years of parts counter experience.
Have experience working with CAT or other equipment manufacturer company.

Physical:
Ability to sit for long periods using a PC and telephone;
Ability to clearly communicate using the telephone, email, and in-person.

Other:
Mechanical knowledge, clerical comprehension and capability; Must have prior PC keyboarding experience with dexterity to use a keyboard for long periods

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.