Maintenance Account Manager

We are seeking an experienced and highly motivated Maintenance Account Manager to join our dynamic team. The ideal candidate will have a strong background in lawn maintenance services, project management, and customer relations. The Maintenance Account Manager will be responsible for managing client accounts, quality site inspections, overseeing maintenance projects, snow removal, ensuring high-quality service delivery, and fostering long-term relationships with clients.

Key Responsibilities:

• • Serve as the primary point of contact for assigned client accounts.
  • Build and maintain strong, long-term client relationships through regular communication and personalized service.
  • Identify opportunities to expand services and offer value-added solutions to clients.
  • Address and resolve client concerns or issues in a timely and professional manner.
  • Work closely with the operations team to schedule crews and allocate resources efficiently.
  • Conduct regular site visits to monitor the progress and quality of ongoing projects and weekly maintenance.
  • Ensure adherence to safety standards and environmental regulations.
  • Assist in identifying new business opportunities in maintenance and snow.
  • Contributing to sales growth by generating proposals and bids for maintenance and snow.
  • Prepare and present detailed service proposals to prospective clients.
  • Clearly understand and be able to communicate to senior management on account status, project progress, and financial performance.
  • Work closely with internal teams, including crew members, maintenance team and irrigation department to ensure that client needs are met.
  • Utilize company assigned software.
  • Provide training and support to team members or new hires.
  • Ensure all maintenance services meet or exceed industry standards and meet client expectations.
  • Conduct regular site inspections and resolve any issues promptly.
  • Assist with morning gate checks for field staff.
  • Work in the field during snow removal events.
  • Manage team members during snow removal events.
  • All other duties as assigned.

Qualifications:

• • Experience in maintenance management or a related field preferred.
  • Valid Driver’s License required.
  • Proven track record of managing client accounts and successful project delivery.
  • Strong knowledge of maintenance services, including irrigation, and fertilization.
  • Excellent communication and interpersonal skills with the ability to build rapport with clients and teams.
  • Proficient in project management and budgeting.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with industry software (e.g., Aspire, Salesforce, Netsuite or similar tools) is a plus.
  • Goal oriented, strong collaborative mindset.
  • Bilingual in Spanish a plus.

Physical Requirements:

• Ability to perform site inspections, including walking on uneven terrain and inspecting maintenance projects.
• Ability to lift and carry up to 50 pounds.

What We Offer:

• Competitive pay and benefits package.
• PTO and holiday pay.
• Retirement plan with company match.
• Opportunities for career growth and professional development.
• A supportive, team-oriented work environment.
• Access to industry training and certifications.
• Discretionary bonuses.