What are the responsibilities and job description for the Self Checkout Attendant position at Greers Market?
Self Checkout (SCO) Attendant
A Greer’s Self Check Out Attendant is committed to delivering more than is expected to customers by providing a positive first impression and by living the Greer’s Team Vision “To bring added joy, well-being and value to people’s lives!” every day. SCO Attendant strives to exceed Company, Team and Customer expectations while supporting Greer’s Gold Star Customer Service Program and Greer’s Team Mission “Enthusiastically continue to improve our team, customer service, values, community involvement and performance!”
Position Requirements:
High School Diploma or GED Certification. Prefer previous experience operating a cash register, handling cash or other forms of tender, preferable in a grocery store or retail establishment but not required.
- Ability to work a flexible schedule including evenings, weekends and holidays as needed.
- Ability to interpret, understand and follow instructions.
- Ability to move, lift, carry and place merchandise and supplies weighing less than or equal to 25 pounds without assistance.
- Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching, and twisting with or without bearing weight.
- Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
- Stands and/or walks continuously throughout shift without a break for up to 4 hours.
- Ability to visually locate merchandise and other objects, as well as verify information, often in small print.
- May be exposed to all weather conditions (hot, cold, rain, wind, ice or snow, as well as inside work with variations of heat, cold, dust and humidity.
- May be exposed to chemicals or allergens (such as latex, eggs, nuts, soy, wheat, etc).
Specific Duties & Accountabilities:
Greeting, inviting and offering each customer the level of service that they want. A customer should never be forced to use the SCO.
An SCO Attendant is responsible for providing assistance to customers in the SCO fast lane area and for providing fast, friendly and accurate “check out” to customers should they prefer being checked out by an SCO Attendant.
SCO Attendants follow Company guidelines observing transactions giving customers their undivided attention when needed, making sure all transactions are completed, all products are scanned and adhering to all laws and regulations restricting certain transactions.
As an SCO attendant, I am scheduled to work in the SCO Quad (“Quad”) following attendant Guidelines for assisting customers, paying special attention to their needs during the checkout process. SCO Attendant will never leave the “Quad” unless relieved by another SCO Attendant or a Manager.
I am able to operate the SCO system and a computerized cash register system to weigh, scan and process transactions and to assist in the cleaning of the check stands and surrounding areas as well as any other tasks assigned by management. When customers are backing up in the SCO area, the first regular lane to be opened will be the closest lane to the “Quad”. As an SCO Attendant, I will also from time to time assist in taking “return” products back to the proper shelf locations as directed by my supervisor.
As an SCO Attendant, I will be provided the SCO Guidelines and be trained to understand the majority if not all the possible customer/machine issues and how to properly correct them.
SCO Attendants maintain a log of daily Fast Lane/Quad issues with details and/or a diagnostic file created. All issues will be reported to the Store Director or Manager on Duty and be formally submitted to Greer’s IT department by email (itdept@greers.com) or by either a phone call (251-380-7787) with all pertinent information.
Employment at Greer’s may be contingent upon completion and our evaluation of PEP survey, drug screen, employment reference check, criminal background check, or credit check.