Service Support Staff

Job Summary
We are seeking energetic and dedicated Service Support Staff to join our dynamic team! In this role, you will be the frontline ambassador for our customer and client interactions, providing exceptional support and ensuring smooth communication across multiple channels. Your enthusiasm and proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your skills in customer service, sales, and client support while making a meaningful impact every day.

Duties

• Respond promptly to customer inquiries via phone, email, or chat with professionalism and enthusiasm.
• Assist clients with service requests, account information, and troubleshooting to ensure satisfaction.
• Conduct outbound calls to follow up on service issues, gather feedback, or promote additional services when appropriate.
• Maintain accurate records of interactions through data entry and CRM (Customer Relationship Management) systems using Microsoft Office tools.
• Handle cash transactions accurately when processing payments or refunds.
• Support team members with administrative tasks such as typing reports, updating client information, and managing documentation.
• Demonstrate excellent phone etiquette and communication skills to build rapport with diverse clients and customers.

Qualifications

• Multilingual abilities are highly valued; fluency in English plus additional languages is preferred.
• Previous experience in customer support, call centers, or client services is advantageous but not required—training will be provided!
• Strong computer skills including proficiency in Microsoft Office applications and data entry.
• Exceptional communication skills with the ability to listen actively and respond clearly.
• Bilingual capabilities are a plus for engaging with a broader customer base.
• Experience in outbound calling or sales is beneficial but not mandatory—enthusiasm and a positive attitude are key!
• Ability to handle cash accurately and perform basic analysis of customer data when needed. Join us as a Service Support Staff member and become part of a vibrant team committed to delivering outstanding service! We value proactive individuals who thrive in fast-paced environments and enjoy helping others succeed. This role offers an excellent platform for growth while making a real difference in our customers’ experiences.

Job Type: Full-time

Pay: $22.73 - $27.37 per hour

Expected hours: 38 per week

Benefits:

• 401(k) matching
• Mileage reimbursement
• Paid orientation
• Paid training

Work Location: In person

Salary : $23 - $27