What are the responsibilities and job description for the Scheduling & Customer Service Manager (Production Planning) position at Greenwood Fabricating & Plating, LLC?
Summary Of Duties
This position manages the organization's planning, scheduling, forecasting, and production dispatch activities to ensure customer commitments are met.
Job Duties Include
This position manages the organization's planning, scheduling, forecasting, and production dispatch activities to ensure customer commitments are met.
Job Duties Include
- Manges the Production Control department in line with customer needs.
- Work with Sales, Material Management, and Operations to ensure information flow, material flow, and manpower/machine capacity is adequate to support customer needs.
- Responsible for production schedules with Operations in line with customer needs.
- Correspond with upper management when projects are forecasted to be late and work to address issues through root-cause corrective action.
- Correspond with all departments regarding project needs (as needed.)
- Responsible for ensuring raw materials and related components are available to meet production requirements.
- Relay lead times to customers.
- Review manufacturing plans and communicate with Sales and Supply chain when plans are not correct (as needed.)
- Responsible for the direction of outside services and ensuring that timing requirements are met.
- Review and update production schedule as necessary to meet customer needs.
- Handle special projects as required.
- Conducts necessary research on customer-related issues and reports findings within the department and plant management.
- Develop and implement new approaches to improve efficiency in the production control activities.
- Provide comprehensive reports on plated or fabricated parts on-hand or deliveries as per customers' request.
- Plan and/or attend scheduling meetings with other departments, and/or customers as necessary to meet/establish scheduling needs.
- Work with production and quality staff to assist with the flow of non-conforming materials, such as scheduling rework and recording scrap.
- Responsible for the entering of Purchase Orders through all platforms utilized in the Order Entry Process.
- 5 years of progressive experience in a related Manufacturing environment.
- Action and detail oriented.
- Strong verbal and non-verbal communication skills.
- Experience with Microsoft Office Suite and Preferably Sage, Syteline, Visual, or Oracle ERP systems.
- Must be a person of passion and integrity who has the drive to excel and deliver exceptional results.
- Ability to work well under pressure.
- Prior experience with inventory controls and production planning.