Supervising Case Manager

Why work at Greenwich House? 

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org.

The Opportunity

The Supervising Case Manager will provide individual case management and informational services to senior citizens within Greenwich House’s Older Adults Network. This role will carry a case load of short- and long-term clients, while supervising other Case Managers and OAN staff.

The Supervising Case Manager will be responsible for working alongside Senior Center Directors and other agency staff to identify and assist clients in need, with an end goal of enabling seniors to live with independence and dignity in the own homes. This individual will be required to interact with all levels of personnel, customers and clients of Greenwich House, as well as maintain cordial business relationships with the organization’s other programs.

Responsibilities

• Conduct client intake and assessments to determine their needs.
• Provide information, case assistance, referral, supportive counseling, and follow up to assist with financial, social, health, and mental health needs.
• Facilitate applications and renewals for benefits including SNAP, Medicaid, Medicare, Access-a Ride; assist with referral and connections to legal services, medical care, mental health services, home care, housing, and advocacy with public and private systems.
• Timely documentation of services provided and client status in agency records and online data base (STARS), according to DFTA and Greenwich House guidelines.
• Supervise, mentor and lead direct reports, as assigned by supervisor/program director.
• Supervise MSW students.
• Perform other tasks and special projects as assigned by direct supervisor.

What You’ll Bring

• LMSW with SIFI
• Experience working with the elderly and/or with at-risk populations
• Fluency with benefits and entitlements
• Must have interpersonal skills, ability to engage clients and families
• Capacity to assess functional, cognitive, social status of clients
• Must be able to work at other Greenwich House senior centers, off-site, and occasional home visits
• Ability to identify and intervene in crisis situations
• Ability to work collaboratively with interdisciplinary team to accomplish program goals and adapt to changing environment
• Excellent written and verbal communication skills; proficient computer skills including Microsoft Word, Excel
• Working knowledge of Spanish or Chinese, preferred. Russian or French, a plus

Employment Details

Department: Older Adults Network

Location: Onsite at Greenwich House OAN sites; In-Field 

Schedule: 35 hours/week

FLSA Classification: Exempt 

Employment Type: Full-Time

Reports To: Director of Older Adult Community Services 

Union Representation: Non-Union

Compensation

The base salary for this position is $64,645.56 per year. This rate reflects the anticipated need for this role and may be adjusted based on experience, education, and organizational needs.

Benefits

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process, please contact us.