What are the responsibilities and job description for the Registrar position at Greenwich House Inc?
Why work at Greenwich House?
At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.
Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org
The Opportunity
The Registrar is the operational hub of the Greenwich House Music School and often the first person that prospective students and families meet. Reporting to the Music School Director, the Registrar manages the full enrollment cycle, from answering inquiries and matching students with the right faculty and classes to processing registrations, tracking billing and payments, and building faculty schedules each term.
The role keeps the school running day to day by reviewing faculty payroll submissions, producing weekly enrollment and monthly financial reports, supporting student recitals, and using enrollment data to help shape scheduling, outreach, and marketing. It suits an organized, detail-minded person who enjoys working with students, parents, and teaching artists and is comfortable balancing customer service with recordkeeping and reporting.
This is an exciting opportunity for someone who is passionate about arts education and wants to be part of a mission-driven organization making a lasting impact in New York City.
Responsibilities
- Provide excellent customer service to prospective and current students and people seeking information on private lessons, group classes, and ensembles.
- Build faculty teaching schedules each term and communicate them to faculty before the term begins.
- Place students with appropriate faculty and classes based on instrument, level, age, and availability.
- Process registrations and manage the online registration system, including troubleshooting for students.
- Maintain records of inquiries, enrollment, billing and payments.
- Analyze data to inform scheduling, outreach and marketing efforts.
- Serve as the first point of contact for student, family, and faculty concerns, including scheduling conflicts, make-up lessons, issues and withdrawals, and escalate to the Director as appropriate.
- Communicate in a timely manner with students, parents and faculty on lesson, teacher, and scheduling issues.
- Review faculty payroll submissions and address accuracy and timeliness issues.
- Prepare weekly enrollment reports and monthly financial reports.
- Provide support to all student recital programs, including coordinating recital sign-ups, preparing programs, communicating logistics to families and faculty, and being present at afternoon, evening and weekend events when needed.
What You’ll Bring
- Bachelor’s Degree and experience with arts, education or nonprofit organizations.
- Demonstrated proficiency in customer service, recordkeeping, reporting, and registration and management systems. Ability to use Microsoft Excel for data tracking and analysis.
- Understanding of the principles of arts education, musical instruments, and the performing arts.
- Must be able to occasionally lift and carry items upwards of 25 lbs.
- Proficient in Photoshop and Canva.
- An enthusiastic learner and self-starter, with strong organization skills and an eye for detail.
Employment Details
Department: Greenwich House Music School
Location: Onsite at 46 Barrow Street, NYC 10014 through 12/31/26, then at 190 Mercer Street, NYC 10012
Schedule: Monday - Friday, 9:00 AM-5:00 PM, with occasional evening hours
FLSA Classification: Non-Exempt
Employment Type: Full-time
Reports To: Director, Greenwich House Music School
Union Representation: Non-Union
Salary Range
The expected annual salary for this position is $55,000. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.
Benefits
Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
Equal Employment Opportunity & Accessibility
Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process, please contact the Human Resources Department.
Salary : $55,000