Case Assistant (Older Adult Network)

Why work at Greenwich House? 

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion. 

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org.

The Opportunity 

The Case Assistant will work within Greenwich House’s Older Adult Network to provide individualized case management and information services that empower seniors to live independently and with dignity in their own homes. They will work closely with senior center directors and agency staff, help identify and support clients in need, and manage a caseload that includes both long-term and short-term clients.

This is an exciting opportunity for someone who is passionate about helping others and wants to contribute to a mission-driven organization making a meaningful, lasting impact in New York City.

Primary Responsibilities

• Conduct client intake and comprehensive assessments to identify individual needs, strengths, and goals.
• Provide information, case assistance, referrals, supportive counseling, and ongoing follow-up to address clients’ financial, social, health, and mental health needs.
• Facilitate applications and renewals for public benefits, including SNAP, Medicaid, Medicare, and Access-A-Ride; assist clients in navigating complex eligibility requirements and processes.
• Coordinate referrals and connect clients to essential services such as legal assistance, medical care, mental health services, home care, housing resources, and community-based programs.
• Advocate on behalf of clients with public and private agencies to ensure access to appropriate services and supports.
• Maintain timely, accurate, and confidential documentation of all client interactions, services provided, and status updates in agency records and the VIVE database, in accordance with NYC Aging and Greenwich House guidelines.
• Monitor client progress, reassess needs as appropriate, and adjust service plans to ensure effective outcomes.
• Conduct outreach to identify and engage isolated or at-risk seniors within the community.
• Collaborate with senior center staff, community partners, and multidisciplinary teams to coordinate care and enhance service delivery.
• Participate in case conferences, staff meetings, and professional development opportunities to stay informed of best practices and program updates.
• Assist with crisis intervention and provide immediate support in urgent or high-risk situations.
• Support program initiatives, workshops, and special projects as assigned by the direct supervisor.

What You’ll Bring

• Bachelor’s Degree Required; LMSW, LCSW or working towards
• Ability to intermingle with the members in the daily happenings in the Older Adult Center 
• Experience working with the elderly and/or with at-risk populations
• Fluent with benefits and entitlements
• Must have interpersonal skills, ability to engage clients and families
• Capacity to assess functional, cognitive, social status of clients
• Must be able to work at other Greenwich House senior centers, off-site, and occasional home visits; will be responsible for self-transport of required company property (e.g. Laptop)
• Ability to identify and intervene in crisis situations
• Ability to work collaboratively with interdisciplinary team to accomplish program goals and adapt to changing environment
• Excellent written and verbal communication skills; proficient computer skills including Microsoft Word, Excel
• Working knowledge of Spanish or Chinese, preferred. Russian or French, a

Employment Details 

Department: Older Adult Network

Location: Onsite - 155 Bank Street and 25 Carmine Street, New York, NY

Schedule: 35 hours/week, Tuesday – Saturday, 9:00 AM - 5:00 PM 

FLSA Classification: Non-Exempt 

Employment Type: Full-Time (Between two Locations) 

Reports To: Director of Older Adult Community Programing 

Union Representation: Non-Union

Salary Range 

The expected base salary for this position is $57,000 (hourly equivalent of $31.32). This rate reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Benefits 

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement. 

Equal Employment Opportunity & Accessibility 

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process, please contact Human Resources.