Front Desk Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel or resort setting.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Display and maintain a professional manner when addressing individuals on the telephone.
• Manage the check-in and check-out processes efficiently.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Maintain accurate records of guest information and reservations.
• Process payments and manage billing procedures.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Provide information about local attractions, services, and amenities to enhance the guest experience.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• The ability to work with other team members and coordinate effectively with other internal departments in the club is required.
• Always be discrete with members and guests when addressing private matters.
• Manage reservations for dining outlets, member events, and clubhouse functions.
• Answer member and guest inquiries via phone, email, and in person and deliver service in accordance with Greenwich Country Club standards.
• Liaise with management team and other Front Desk Agents

Skills

• Strong phone etiquette to communicate effectively with guests over the phone.
• Experience in hotel management or hospitality management is preferred.
• Excellent customer service skills with a focus on guest relations.
• Familiarity with night audit processes is a plus.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Knowledge of resort operations and guest services will be beneficial.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Strong organizational skills and attention to detail.
• Must be energetic, outgoing, and very friendly personality
• Must be organized, self-motivated
• Ability to multitask and prioritize in a demanding environment
• Exhibit a friendly, helpful and courteous manner when dealing with members and fellow employees.

Join our team as a Front Desk Agent where you can make a significant impact on our guests' experiences while developing your career in the hospitality industry!

Qualifications

• Customer service experience in a hospitality setting
• Proficiency in front desk operations and guest services
• Bilingual proficiency in English and Spanish
• Strong phone etiquette and communication skills
• Prior experience in hotel management or hospitality industry
• Ability to work night audit shifts and handle multi-line phone systems
• High School Diploma or GED equivalent required
• Two years concierge experience, reception experience, or equivalent
• Excellent organizational skills
• Strong interpersonal communication skills
• Strong written communication skills for email correspondence
• Working knowledge of Word, Excel, and other Microsoft Office Suite applications

Hours:

Tuesday: 3 PM to 11 PM

Thursday: 3 PM to 11 PM

Saturday: 3 PM to 11 PM

Sunday: 3 PM to 11 PM

Additional Hours may be available, these are the required hours weekly.

Job Type: Full-time

Pay: $20.00 - $21.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Concierge: 2 years (Preferred)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Greenwich, CT 06830 (Required)

Ability to Relocate:

• Greenwich, CT 06830: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22