Universal Banker

GreenWay Bank is seeking a professional and friendly Universal Banker! In this role, you will serve as a key frontline representative at our downtown Fort Wayne, Indiana location, providing an exceptional customer experience and performing financial transactions for individual and business clients. You'll play a crucial role for the bank in fostering positive customer relationships and growing our connection with customers by offering additional products and services. Day to day, you'll assist customers with deposits, withdrawals, account inquiries, account opening, and other banking services while ensuring adherence to bank policies and procedures.

This role offers the opportunity to join a dynamic and growing team, and a competitive benefits package. GreenWay Bank is a community bank with offices in Fort Wayne, Indiana, and Van Wert, Ohio. We're locally owned, locally operated, and locally focused. We invest in our communities, and we'd like to invest in you! Come grow with us - apply today!

ESSENTIAL RESPONSIBILITIES & DUTIES:

• Greet customers warmly and courteously and run daily transactions such as deposits, withdrawals, cashier checks, wire requests, loan payments, and daily night drop transactions.
• Proactively identify the product and service needs of our customers and inform them of account issues such as deficiencies and disputed transactions and offer options to resolve.
• Accurately and efficiently open accounts for new and existing customers and prepare new account paperwork, business solutions applications.
• Address customer inquiries, concerns, or complaints promptly and professionally. Escalate complex issues to appropriate personnel for resolution while maintaining a positive customer experience.
• Assist in the accessing, counting and auditing of the vault and ATM.
• Daily general ledger balancing of the branch.
• Complete all required transactions, forms, and documentation accurately and in a timely manner.
• Maintain security procedures for the branch and adhere to established processes and procedures and regulatory requirements in all duties performed. Ensure compliance with confidentiality fraud prevention measures.
• Act as the inbound and outbound call center for the business team and retail team ensuring proper identification protocols are met.
• Identify the needs of new and existing customers and offer appropriate services currently available.
• Provide additional information to customers regarding promotions.
• Assist in community awareness events to increase bank outreach and foster new business opportunities when interacting with prospects or current clients.
• Answer questions and customer concerns regarding all banking solutions.
• Ensure we are serving all clients with a high level of customer care.
• Collaborate with other bank staff to meet customer needs and achieve bank goals, assisting with tasks and projects as needed.
• Stay informed about bank products, services, and procedures through ongoing training and development opportunities.
• Perform other duties and responsibilities as may be assigned.

QUALIFICATIONS

• High School Diploma or equivalent required.
• A professional certificate or college degree in accounting, finance or business is preferred.
• Previous cash handling and customer service experience required, previous banking experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to interact professionally and tactfully with external and internal customers and partners.
• Ability to use time and resources efficiently to accomplish tasks.
• Professional experience anticipating common customer concerns and analyzing current procedures and processes for available improvements.
• Efficient personal organization skills and the ability to prioritize multiple tasks.
• Proficient in basic math skills
• Meticulous and thorough attention to detail in cash handling and transaction processing; ability to effectively analyze problems and identify solutions.
• Proactive with willingness to take initiative to assist the team in growing and expanding the bank's footprint in the assigned community market.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Frequent standing
• Occasional bending
• Must be able to lift up to 20 pounds occasionally

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