What are the responsibilities and job description for the Winter Haven Honda - Automotive Service Receptionist position at GREENWAY AUTOMOTIVE?
Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.
DESCRIPTION:
The Receptionist/Cashier at Winter Haven Honda answers incoming telephone calls and greets visitors in a friendly and helpful fashion. He or she sets the tone for our busy dealership by being the welcoming first impression for guests. The receptionist is an outstanding listener and information source. The receptionist helps customers by answering calls in a professional manner and contacts the correct personnel with exceptional customer service. In addition, he or she performs light data entry, operates the telephone switchboard for call routing, processes payments and communicates with the sales team to direct the flow of customers.
Qualifications:RESPONSIBILITIES:
- Greet all customers in a warm, sincere and helpful manner
- Answer dealership group phones and directs calls as necessary
- Receives and processes payments for products and services
- Operates the complete POS system and other required software
- Accepts responsibility and accountability for his or her money drawer
- Coordinates questions and issues with the appropriate department personnel
- Addresses customer concerns and issues or escalates them as needed
- Performs other duties as assigned
QUALIFICATIONS:
- Highly professional and dependable
- High school diploma or GED required
- Point-of-sale (cash register) and credit or debit card processing skills
- Previous retail and/or customer service experience, preferred
- Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Excellent telephone skills
- Strong organizational and time management skills
- Helpful attitude and friendly demeanor
- Strong computer and internet skills, including Microsoft Office suite