Veterans Ford - Mobile Service Coordinator

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

The Mobile Service Coordinator is responsible for coordination of customer's repairs on a mobile service basis. The advisor will work closely with mobile service technicians to ensure customer needs are met.

Essential Duties and Responsibilities:

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership's standards for repair and order production.
• Maintains CSI at or above Company standards
• Organized, clean and safe work area
• Participates in required training by the dealership and manufacturer
• Records all hours worked accurately in our company system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• GED or High School Diploma

Education/Experience:

• 3 years of Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Licenses:

• Valid Driver's License

Computer Skills:

• Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

• The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Benefits:

• Employee purchase and discount program
• Employee referral program
• 401(K) Retirement savings plan
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• Paid Vacation
• Excellent opportunities for growth and internal promotions