What are the responsibilities and job description for the Greenway Kia East - Automotive Receptionist position at GREENWAY AUTOMOTIVE?
Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.
DESCRIPTION:
The Receptionist at Greenway Kia East answers incoming telephone calls and greets visitors in a friendly and helpful fashion. He or she sets the tone for our busy dealership by being the welcoming first impression for guests. The receptionist is an outstanding listener and information source. The receptionist helps customers by answering calls in a professional manner and contacts the correct personnel with exceptional customer service. In addition, he or she performs light data entry, operates the telephone switchboard for call routing, processes payments and communicates with the sales team to direct the flow of customers.
The ideal candidate must have strong phone and customer service skills. We expect excellent communication and interpersonal skills along with the ability to be prompt and attentive to your scheduled shift. Candidates must have a high school diploma or GED.
The Receptionist sets the tone for our dealership by being the welcoming first impression for our guests. We are looking for a mature, consistently reliable, customer service focused receptionist.
We are a retail establishment open nights and weekends. The schedule will include shifts of: opening, closing, weekends and Holidays.
RESPONSIBILITIES:
- Greet all customers in a warm, sincere and helpful manner
- Answer dealership group phones and directs calls as necessary
- Accepts responsibility and accountability for his or her money drawer
- Coordinates questions and issues with the appropriate department personnel
- Addresses customer concerns and issues or escalates them as needed
- Performs other duties as assigned
QUALIFICATIONS:
- Highly professional and dependable
- High school diploma or GED required
- Previous retail and/or customer service experience, preferred
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Excellent telephone skills
- Strong organizational and time management skills
- Helpful attitude and friendly demeanor
- Strong computer and internet skills, including Microsoft Office suite