STUDENT SERVICES PROGRAM COORDINATOR II (Testing Center Coordinator)

Notice of Job Opening

For ALL Faculty Positions - An unofficial/student copy of your transcript must be submitted along with your on-line application if the position you are applying for requires a degree and/or certificate. Official transcripts are required when you begin employment.

For Staff Positions - If you are applying for a position that requires a degree and/or certificate, an official transcript will be required when you begin employment.

***International transcripts must be evaluated through World Education Services***

If you are applying for a position that requires current Licensures/Certificates- a copy must be submitted along with your on-line application. Official current licensures/certificates will be required when you begin employment.

Please feel free to submit any electronic documents with your on-line application as an attachment.

GENERAL RESPONSIBILITIES

In this challenging role, you will be supporting the PLT-Placement Testing department at Greenville Technical College. Duties may include any or all of the following.

The Testing Center Coordinator performs testing support and services to students, faculty, staff, and community partners in the areas of academic and placement testing for all GTC campus locations. The Testing Center also administers national examinations/certifications and assessments and must provide stellar customer service in order to expedite the needs of all customers. Job duties include but are not limited to:

• TESTING SERVICES: Administer and oversee all tests given through the Testing Center according to strictly prescribed guidelines and standards - coordinate testing appointments/walk-ins as well as proctoring duties and assignments and distribute testing materials. Check examinees identification and monitor all exams according to testing protocol. Remain competent and current on all testing skills and knowledge. Retain all testing certifications and trainings as required to permit employee to administer test. Provide outreach and communications as needed to students, faculty, staff, and community partners. Coordinate and provide appropriate accommodations for students through the Student Disability Resource Center.
• OPERATIONS: Provide assistance and consult students on various test/assessments (computerized and/or paper/pencil). Assist customers with various assessment instruments offered in the Testing Center to include but limited to TEAS, Accuplacer, Computer Readiness, national certifications, and comprehensive exams. Provide assistance by troubleshooting and resolving technical problems as they arise (hardware and software issues); consult with OIT for computer/network related matters. Instruct students on next steps (admissions, advisement, instructional direction, etc.). Maintain test records according to the colleges FERPA guidelines - ensure that confidentiality is maintained at all times.
• ADMINISTRATIVE SUPPORT: Maintain office hours and assist with daily duties which includes answering incoming phone calls/emails, returning phone/email inquiries, serving at center front-desk, and assisting as an ad hoc Customer Care Team agent as need arises. Assisting students and keeping the testing center supplied with materials and testing units. Provide data entry of test scores received from students and other colleges (Accuplacer, SAT, ACT and assist with entering receipt of high school transcripts. Register students who live more than 50 miles away to take assessments remotely or on-site with a closer testing facility. Provide students with instructions for GTC4ME and Blackboard as needed.

Knowledge, Skills and Abilities:

Must have excellent customer service skills. Strong written and spoken communication skills are essential. Must be able to relate to diverse populations, have an engaging personality, and be able to speak with confidence. The incumbent must be a hard worker, detailed oriented, and professional. Must also be able to learn testing systems and gain appropriate certifications. Must be able to maintain composure during peak times.

Additional Information:

This position is located within the Student Services Division. The job requires that evening and extra hours be worked especially during peak enrollment/registration periods. This may include some weekends. Travel may be required to local high schools, career centers, and satellite campuses. Incumbent must have a valid drivers license and be able to use their personal vehicle for assigned off-campus functions. The college practices mileage reimbursement when private vehicles are used.

Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team!

MINIMUM QUALIFICATIONS
Bachelor's degree and student services experience.

PREFERRED QUALIFICATIONS
Bachelor's degree plus two (2) years' experience in student services programs, with at least one year experience in Higher Education setting with a working knowledge of Colleague and Microsoft Office software. Must have excellent customer service skills. Strong written and spoken communication skills are essential. Must be able to relate to diverse populations, have an engaging personality, and be able to speak with confidence. The incumbent must be a hard worker, detailed oriented, and professional. Must also be able to learn testing systems and gain appropriate certifications. Must be able to maintain composure during peak times.

Greenville Technical College is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V)

It is the policy of Greenville Technical College, in accordance with applicable laws, to recruit, hire, train, and promote people throughout all college levels, without regard to race, color, religion, sex, age, disability, sexual orientation, or national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.

*Greenville Technical College is a tobacco-free institution*