Patient Experience and Content Coordinator

Patient Experience & Content Coordinator

Greenville Facial Plastic Surgery is a high-end facial plastic surgery practice with a growing regional, national, and international patient base seeking a polished, intelligent, and highly adaptable Patient Experience & Content Coordinator to join our team. Led by Dr. Kate Hicks, a double board-certified and double fellowship-trained facial plastic surgeon, our practice focuses exclusively on cosmetic procedures and surgery of the face and neck.

Our coordinators are an essential part of the patient experience and help represent the professionalism, warmth, attention to detail, and elevated level of service that define our practice. The ideal candidate is an excellent communicator who thrives in a fast-paced, high-performance environment and takes pride in creating an exceptional experience for every patient interaction.

What We Are Looking For

We are seeking someone who is:

• Hard-working, dependable, and highly organized
• Adaptable and able to stay calm under pressure
• Emotionally mature, team-oriented, and professional
• Polished, personable, and confident communicating with patients
• Proactive, detail-oriented, and solution-focused
• Comfortable balancing patient communication, operational responsibilities, and brand-oriented projects in a dynamic surgical practice

This role is best suited for someone who enjoys staying busy, takes initiative naturally, and values professionalism, positivity, accountability, and teamwork.

Primary Responsibilities

Responsibilities include a combination of patient coordination, communications, practice operations, and brand support, including:

• Greeting and assisting patients in clinic
• Coordinating appointments and scheduling
• Communicating with current and prospective patients via phone, text, email, and lead management platforms
• Supporting a smooth, elevated, and highly professional patient experience throughout all stages of care
• Assisting with operational workflow, organization, and day-to-day office coordination
• Helping support and maintain the practice’s brand presence, social media platforms, and marketing initiatives
• Assisting with formatting and preparing photos/videos for social media and other patient education or marketing materials
• Collaborating closely with Dr. Hicks and the team to support continued practice growth and operational excellence

Qualifications

Ideal candidates will possess:

• Excellent verbal and written communication skills
• Strong interpersonal skills and emotional intelligence
• Exceptional attention to detail and organizational ability
• Ability to multitask and maintain composure in a fast-paced environment
• Strong computer skills and comfort learning new systems and software
• Experience in hospitality, aesthetics, luxury service, medical practices, marketing, communications, or other high-touch client-facing environments preferred

Experience with social media platforms and content-related applications such as Instagram, Canva, CapCut, and similar platforms is strongly preferred, but not required.

Culture & Team Fit

Because our practice is highly collaborative and patient-centered, professionalism, emotional maturity, and interpersonal dynamics are extremely important to us. Our team culture is grounded in professionalism, mutual respect, adaptability, accountability, and a shared commitment to maintaining a positive and collaborative work environment. We are intentionally seeking individuals who are dependable, solutions-oriented, responsive, and excited to contribute meaningfully to a growing practice and team.

Additional Information and Compensation

This is a full-time, in-office position based in Greenville, South Carolina near the downtown area. Compensation and benefits are competitive and commensurate with experience. Estimated starting hourly pay range: $24-$32. Applicants must be legal U.S. citizens with a valid photo ID and provide at least 2 references upon request.

Disclaimer: This list is not exhaustive and is subject to change if the need arises.

Access to PHI (Protected Health Information)

This position has the authority to access PHI. The nature of this position's access to PHI may require review of computerized and paper-based schedules, medical records, billing data, patient referral forms, lab results, tests, and encounter form data used to analyze information, resolve a patient's financial matters, or address another managerial or administrative issue.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Typical Physical Demands

This position may require prolonged sitting, some bending, stooping, and stretching. Good hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and engagements.

Typical Working Conditions

Normal office environment. Very infrequent evening or weekend work may be requested.