Under the general supervision of the Chief Operating Officer, this position provides oversight and management of items related to organizational compliance and functioning.

This is sedentary work requiring exertion of up to 20 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires climbing, reaching, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of spoken word; hearing is required to perceive information at normal spoken work levels; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.

JOB DUTIES

• Responsible for maintaining licensing for outpatient and residential programs including DPH, Controlled Substance, and Board of Pharmacy.
• Assists with CARF accreditation with focus on Section 1 Aspire to Excellence. Assists with Implementing changes, reporting program updates, preparing staff for CARF survey, and submitting QIP when applicable.
• Is a point of contact for issues related to subpoenas, court orders, arrest warrants and other legal actions related to clients when Privacy Officer and COO are not available.
• Assists with monthly administrative quality assurance reviews and provide a written summary for management. Assists with monthly committee to discuss issues and resolutions as needed.
• Maintains privileging records ensuring files are up-to-date. Coordinates training needs for staff. Coordinates internal training dates/evaluations.
• Administrator for Relias system; maintains user accounts, creates & updates trainings, generates reports for management, and utilizes features to assist with regulatory requirements.
• Reviews incident reports and assists with corrective action planning. Submits incident reports to DPH and other regulatory agencies as needed.
• Participates in monthly QA Review, Privileging, Health & Safety, and Policy & Procedure Committee meetings and prepares minutes.
• Serves as logistical and administrative interface with the Board of Commissioners and appointed committees; arranges Board-approved meetings and trainings; communicates logistics and administrative information to the Board on behalf of the CEO. This includes meeting minutes and logistics related to meals for board meetings.
• Provides administrative support for Agency Leadership Meeting by preparing materials and completing meeting minutes.
• Serves as the primary contact for the quarterly agency staff meetings by finalizing agendas, sending reminders, etc.
• Serves as main contact to modify and ensure compliance of all agency forms.
• Actively support a trauma informed and responsive work environment as demonstrated in the 5 core values of safety, trustworthiness, choice, collaboration, and empowerment.
• Actively supports ERI values of acknowledgment, commitment, openness, celebration, and humility.
• Performs other similar and related duties as required.
• Serves on Agency committees as needed.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

Excellent customer service skills.

Proficient in Microsoft Office products, Adobe, and general office management practices and procedures.

Demonstrated ability to communicate clearly and effectively through written and oral expression.

Proficient in taking meeting minutes and preparing meeting materials

Experience working with Boards through written and verbal communication

Understanding of regulatory standards as it relates to DPH, OSUS, and CARF.

REQUIRED TRAINING AND EXPERIENCE

Bachelor’s Degree and three years related experience in an executive administrative role.