Under the general supervision of the Outpatient Client Care Supervisor, this position performs complex clerical and administrative duties supporting program operations and other designated staff as appropriate.  This is sedentary work requiring the exertion of 10 pounds of force occasionally to move objects; work requires stooping, standing, reaching, walking, and lifting; vocal communication is required; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written information.

JOB DUTIES

• Assist in client point of entry process as assigned or requested.
• Complete carelogic schedules in carelogic for all outpatient staff members.
• Completes all administrative paperwork to include engagement in group letters/calls, 10 day letters, etc. as it relates to the Hispanic Services Program.
• Assist with case management of assessments that are rescheduled to encourage engagement in services.
• Greets and assists clients and potential clients making inquiries, seeking services, and scheduling appointments.
• Performs cashier duties in the collection of money. Balances cash drawer and receipts daily; documents discrepancies.
• Performs general office administrative duties including answering the telephone, directing calls to the appropriate person, providing general typing support for clinical and administrative staff and the completion of other correspondence and reports as needed. 
• Performs client data input as assigned.
• Actively support a trauma informed and responsive work environment as demonstrated in the 5 core values of safety, trustworthiness, choice, collaboration, and empowerment.
• Actively supports ERI values of acknowledgment, commitment, openness, celebration, and humility.
•  Actively supports and implements Motivational Interviewing as the program’s core evidence based practice.
• Performs related duties as required.
• Serves on Agency committee(s) as requested. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of telephone system and related information.
• Working knowledge of Microsoft Office products.
• Knowledge of office management practices and procedures.
• Knowledge of business English, appropriate terminology, spelling, and general math.
• Ability to compose and prepare reports, records, and correspondence.
• Ability to provide excellent customer service.
• Knowledge of confidentiality guidelines.

REQUIRED TRAINING AND EXPERIENCE

An Associate’s Degree in Secretarial Science, with prior administrative support experience or HS Diploma/GED and a min of 2 years prior administrative support experience required.  Must be bilingual in English and Spanish.