What are the responsibilities and job description for the Experienced BDC / Internet Sales Manager position at Greenville Automotive Group?
Greenville, Alabama
Greenville Automotive Group is looking for an experienced, hands-on BDC / Internet Sales Manager to oversee the digital sales process for both Greenville Chevrolet and Greenville Chrysler Dodge Jeep Ram.
This is an important leadership position within our sales operation. We are looking for someone who can take ownership of our internet leads, CRM processes, appointment performance, online inventory presentation, and overall digital customer experience.
This is not an entry-level BDC position.
The right candidate understands that today's customer often visits the dealership online before they ever walk through the door. How quickly we respond, how professionally we communicate, and how well our inventory is presented can determine whether that customer buys from us or somewhere else.
We want someone who takes pride in making sure no opportunity falls through the cracks.
What You'll DoBDC & Internet Sales ManagementManage incoming internet leads for both dealerships
Ensure leads are contacted quickly and professionally by phone, text, and email
Personally work leads and assist with customer communication when needed
Schedule, confirm, and follow up on appointments
Re-engage missed appointments, unsold customers, and older opportunities
Monitor CRM activity and ensure proper follow-up is being completed
Maintain accurate lead statuses, customer notes, tasks, and appointment information
Monitor lead response time, appointment set rate, show rate, and sales conversion
Identify leads or opportunities that are not being handled properly and take corrective action
Work closely with Sales Managers and sales staff to improve internet performance
Help develop and improve phone scripts, text messages, email templates, and follow-up processes
Monitor automated and AI-assisted customer communication for accuracy and professionalism
Identify CRM, lead-routing, or process problems and work with management to correct them
This position will also help oversee how our vehicles are presented online and on our dealership lots.
Responsibilities include:
Photograph new and pre-owned inventory
Ensure newly arrived vehicles are photographed and online quickly
Maintain consistent, professional photo standards
Apply dealership marketing banners and photo overlays
Monitor inventory listings for missing photos or inaccurate information
Help ensure vehicles are properly merchandised on dealership websites
Review online inventory for pricing, mileage, equipment, description, or presentation concerns
Help identify vehicles that need additional online exposure or updated merchandising
The right person will also be willing to get out from behind the desk.
You will routinely help monitor our inventory and identify vehicles that need attention, including:
You'll work with Sales, Service, Detail, and Management to make sure our inventory is presented at the highest possible standard.
We're Looking for Someone Who:Has previous Automotive BDC, Internet Sales, CRM, dealership sales, or similar experience
Understands how to convert internet inquiries into showroom appointments
Is comfortable communicating with customers by phone, text, and email
Understands BDC performance metrics and knows how to use them to improve results
Has strong CRM and computer skills
Is highly organized and detail-oriented
Works well independently and doesn't need constant supervision
Notices problems and takes action instead of waiting to be told
Can manage multiple priorities in a fast-paced dealership environment
Communicates well with employees, managers, customers, and vendors
Has a professional attitude and appearance
Has a valid driver's license with an acceptable driving record
Previous automotive BDC / Internet Sales experience is strongly preferred.
Experience with Tekion or another automotive CRM/DMS, inventory photography, dealership websites, digital marketing, or online vehicle merchandising is a plus.
What Success Looks LikeWe're looking for someone who will truly own the digital showroom.
That means:
Faster lead response
Better and more consistent follow-up
More appointments
Higher appointment show rates
More internet sales
Cleaner CRM data
Better accountability
Faster inventory photography and merchandising
Better online vehicle presentation
Fewer missed opportunities
If a lead hasn't been contacted, you notice it.
If an appointment hasn't been confirmed, you catch it.
If a vehicle has been online without photos, you find out why.
If a process isn't working, you help fix it.
We want a problem-solver, not simply someone who monitors a computer screen.
Why Greenville Automotive Group?Greenville Automotive Group is home to Greenville Chevrolet and Greenville Chrysler Dodge Jeep Ram in Greenville, Alabama.
We are committed to investing in our people, technology, marketing, and continued growth.
Benefits Include:Competitive Compensation
Performance-Based Bonus Opportunities
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accident Insurance
Cancer Insurance
Short-Term Disability Coverage
Long-Term Disability Coverage
Additional Voluntary Insurance Options
Paid Vacation and Holidays
Career Advancement Opportunities
Professional Development and Training
Through our Degrees@Work Program with Strayer University, eligible employees can earn an Associate's Degree, Bachelor's Degree, or Master's Degree with little to no out-of-pocket tuition expense.
Ready for a Bigger Opportunity?If you're an experienced automotive BDC or Internet Sales professional who is ready to take ownership of a department, improve processes, and produce measurable results, we'd like to hear from you.
Apply today and tell us about your previous Automotive BDC, Internet Sales, CRM, or Dealership experience.
Greenville Automotive GroupCustomers come for the Hometown Feel and drive away with a Big-Time Deal.
Greenville Automotive Group is an Equal Opportunity Employer and maintains a drug-free workplace.