Business Development Center Manager

Job Summary

We are seeking a dynamic and results-driven Business Development Center Manager to lead our automotive sales and customer engagement initiatives. In this pivotal role, you will oversee the daily operations of our business development center, drive high-end passenger car sales, and foster strong client relationships. Your leadership will ensure the team meets and exceeds sales targets through strategic planning, effective negotiation, and exceptional customer service. If you thrive in a fast-paced environment and possess a passion for automotive industry sales, this is your opportunity to make a significant impact and advance your career.

Responsibilities

• Lead and manage the sales team to achieve aggressive sales targets for passenger cars, including high-end models, through effective coaching and motivation.
• Develop and execute strategic sales plans to expand the dealership’s customer base via outbound calls, B2B (business-to-business) outreach, and community engagement.
• Build and maintain strong relationships with clients by providing personalized service, understanding their needs, and presenting suitable automotive financing options.
• Conduct negotiations with clients to close deals efficiently while ensuring customer satisfaction and loyalty.
• Manage the sales pipeline using CRM software to track leads, follow-ups, inventory status, and deal progress.
• Oversee inventory control and retail math to optimize vehicle availability and profitability.
• Support upselling efforts by identifying additional opportunities such as service packages or accessories during the sales process.
• Facilitate effective communication within the team by organizing regular meetings, training sessions, and performance reviews.
• Ensure compliance with all dealership policies, automotive industry regulations, and customer service standards.
• Maintain excellent phone etiquette during outbound sales calls and client interactions to foster trust and professionalism.

Requirements

• Proven experience in automotive sales management or dealership environment with a strong background in passenger car or high-end vehicle sales.
• Demonstrated success in outside sales, B2B sales, deal closing, and achieving sales targets within a retail or automotive setting.
• Exceptional negotiation skills combined with excellent communication abilities in multiple languages (bilingual/multilingual skills are a plus).
• Strong organizational skills with proficiency in CRM software, inventory management systems, and retail math.
• Experience in automotive financing options, upselling techniques, and customer relationship building strategies.
• Ability to lead a team effectively while managing multiple priorities in a fast-paced environment.
• Excellent phone etiquette, public speaking skills, and customer service orientation.
• Knowledge of automotive industry regulations, inventory control practices, and dealership operations including inbound/outbound sales processes.

Join us as we drive success forward! We’re committed to empowering our team members with the tools they need to excel—delivering outstanding customer experiences while reaching new heights in automotive sales excellence!

Work Location: In person

Salary : $84,762 - $135,864