What are the responsibilities and job description for the Front Desk/ Optician position at Greenspan Optometric Associates?
Front Desk / Optician
We are seeking a friendly, dependable, and organized team member to assist with both front desk and patient-care responsibilities in our optometry practice. This is a hands-on position that requires excellent customer service, attention to detail, and the ability to move comfortably between administrative, clinical, and optical duties.
Primary Responsibilities
Front Desk / Patient Check-In & Check-Out
- Greet patients and provide a welcoming, professional experience.
- Check patients in and verify demographic and insurance information.
- Collect copays, balances, and other patient payments.
- Schedule and confirm appointments.
- Answer phones and assist patients with general questions.
- Check patients out after their examinations and schedule follow-up appointments as needed.
- Maintain accurate patient records and assist with routine office paperwork.
- Help maintain an organized and efficient patient flow throughout the office.
Patient Screening / Pre-Testing
- Perform preliminary testing before the patient sees the optometrist.
- Obtain and document patient history, medications, and reason for visit.
- Perform testing such as visual acuities, autorefraction, tonometry, and other testing as directed by the doctor.
- Prepare examination rooms and equipment for patient care.
- Accurately enter testing results and patient information into the electronic health record.
- Assist the doctor with patient flow and additional testing when needed.
Optical / Optician Duties
- Assist patients with frame selection based on fit, prescription, lifestyle, and personal preference.
- Take accurate optical measurements, including pupillary distance and fitting heights.
- Explain lens options, coatings, and upgrades to patients.
- Review vision insurance benefits and help patients understand their eyewear allowances and out-of-pocket costs.
- Place and process eyeglass orders accurately.
- Dispense completed eyewear and perform basic frame adjustments.
- Assist with troubleshooting eyewear concerns and remake requests according to office policy.
- Maintain frame displays and keep the optical area clean and organized.
Qualifications
Previous experience in an optometry, medical office, or optical setting is preferred but not required for the right candidate. The ideal candidate is dependable, personable, comfortable working with patients of all ages, able to multitask in a busy environment, and willing to learn both clinical and optical skills.
Strong communication, customer service, computer, and organizational skills are important. Bilingual English/Spanish is a plus.
We are looking for someone who is comfortable being a cross-trained member of the team rather than working exclusively at the front desk. The position involves helping wherever needed to keep patients moving efficiently and provide an excellent patient experience.
Expected hours: 25.0 – 35.0 per week
Work Location: In person