Support Engineer

Support Engineer (Customer Support Infra)

San Luis Obispo, CA (In-Person, Full-Time)

About GreenSight

GreenSight is building the future of electronic asset recovery. We help IT asset disposition (ITAD) companies maximize the value of their inventory and reduce waste through advanced AI, infrastructure, and workflow tools. Our mission is to power a more circular economy by making it easier to assess, price, and resell electronics at scale. We’re a fast-moving, impact-driven team committed to solving real-world problems with scalable, user-centered technology.

About the Role

We’re looking for a Support Engineer who’s excited to work across the boundaries of engineering, customer success, and infrastructure. You’ll be responsible for helping us support early users, solve technical issues quickly and empathetically, and build the lightweight systems we’ll need to scale support over time.

This role is more than triage — you’ll be hands-on in the stack, writing scripts, debugging Firebase/GCP issues, and helping us build the runbooks, tooling, and metrics that define world-class support from the ground up.

This is an in-person role in San Luis Obispo, CA. We believe the best support happens close to the product, and we’re building a team culture grounded in curiosity, trust, and rapid iteration.

What You’ll Do

• Debug and resolve customer issues across our mobile and web stack (React Native, Firebase, GCP)
• Manage and improve our support tooling: ticketing system, knowledge base, observability
• Reproduce issues using Firebase emulators and local test environments
• Write scripts, configuration changes, or small PRs to unblock users directly
• Collaborate with engineering on escalation paths, error handling, and fixes
• Set up lightweight SLAs, incident workflows, and internal runbooks
• Track and report on key metrics (response time, issue resolution rate, common pain points)
• Help us define what “great support” looks like as we grow

What We’re Looking For

Required:

• 2 years in a technical support, developer support, or solutions engineering role
• Experience with React or React Native apps (even if you didn’t build them from scratch)
• Hands-on experience with Firebase (Firestore, Auth, Functions) and Google Cloud Platform
• Ability to write or edit TypeScript/JavaScript to support debugging and quick fixes
• Strong communicator — you can clearly explain technical issues to engineers and non-technical users alike
• Comfortable writing docs, updating runbooks, and explaining your reasoning
• You collaborate openly, support your peers, and value shared success over ego
• Curious, thoughtful, and unafraid to ask “why” and propose a better way

Nice to Have:

• Experience setting up ticketing and support systems (Freshdesk, GitBook, etc.)
• Familiarity with CI/CD tooling like GitHub Actions
• Experience supporting mobile apps in production (OTA updates, TestFlight issues, Expo, etc.)
• Exposure to pricing algorithms, logistics workflows, or IT asset management

What We Value

• Customer empathy: You’re driven to make users successful, not just close tickets.
• System thinking: You see recurring issues and think about processes, not just patches.
• Clarity and calm: You communicate well under pressure and bring structure to ambiguity.
• Long-term mindset: You want to grow with the company and help define what support means at GreenSight.

Compensation

$30,000 - $45,000 USD / year

This is a contract-to-hire role. As an early-stage startup, we operate lean, but we offer more than just a job:

• The chance to shape the support function from day one
• Work closely with the founders and engineers
• Meaningfully impact how sustainable technology is scaled across the country

Equity is not included in the initial contract but may be part of your long-term path if there’s mutual fit. We’re looking for someone who’s excited by the mission, eager to take ownership, and ready to help us build the right support systems for our customers and our team.

How to Apply

Please apply with this link: https://forms.gle/Z9RYXvVw9RpQWsPV9

You may also apply directly with your resume and a short message about why this role excites you. Bonus points if you include a GitHub or portfolio link.