Clubhouse Manager

Club Information:

Greensboro Country Club was founded in 1909 and we proudly carry both the Distinguished Club and Platinum Club designations. We are unique among private clubs in the Triad area by providing two magnificent locations, both fine and casual dining, golf, tennis, fitness and many of Greensboro’s most interesting people. GCC is currently finalizing a $19.1 M renovation at our Irving Park campus including:

· Family swimming pool, adults-only pool & separate splash pad for children

· Expanded State of the art wellness & fitness facility with all new strength & cardio equipment

· Renovated restaurants including adult, family, outdoor and fine dining

· Renovated Clubhouse interiors

Greensboro Country Club serves its member families providing them with a place of leisure, lasting friendships, and unforgettable memories that will last a lifetime.

Primary Responsibilities:

The Clubhouse Manager is responsible for the daily operation and supervision of the food and beverage department. This role is responsible for managing front of house staff for six full service restaurants and bars, plus several snack bar operations, club and private event execution over two campuses at Irving Park and The Farm. The Clubhouse manager will be a positive professional and autonomous leader who is extremely visible and accessible to the Membership and staff. A hands-on, lead-by-example approach is a must. Duties and responsibilities may be amended from time to time at the discretion of the General Manager/COO.

Job Tasks (Essential Functions):

• Maintains professional business etiquette with all members and greets them by name.

• Hires, trains, supervises, and disciplines service staff.

• Develops and implements efficient SOPs to enhance service levels.

• Serves as the club’s opening and/or closing manager.

• Manages the Club’s retail wine program. Routinely evaluates and updates the Club’s wine and spirits offerings.

Position Profile:

• Conducts daily pre-shift meetings for all shifts and events to inform staff of relevant information and set a positive tone for service.

• Reviews and approves timecards for payroll.

• Generates the weekly work schedule and assignments for the Clubhouse staff.

• Responsible for completing departmental administrative work while maintaining active presence on the floor during service periods.

• Oversees month-end beverage inventory and provides accurate reports to the accounting department.

• Orders and maintains accurate par levels of linens for ala carte dining and special events and ensures that decor is fresh and appropriate.

• Responsible for the execution of events, banquets, breakfasts, luncheons, dinners, meetings, tournaments, weddings, and other social events.

• Plans room set-up based on anticipated guest counts and client needs.

• Responsible for ensuring that all staff receive in-house banquet event orders (BEOs), completes written service plans, and holds meetings to ensure that all staff is clear on assignments and expectations.

• Inspects finished arrangements; will be present to oversee setup, service, and breakdown.

• Responsible for billing of all F&B transactions and completes post-event P&L reports, cover count reports and provides other data as requested.

• Serves as liaison between the dining room and kitchen staff.

• Maintains the dining room reservation system.

• Composes internal advertising efforts for publication in Club’s newsletter.

• Professionally accommodates and handles member and guest complaints.

• Helps develop ala carte and special event budgets; reviews financial reports and takes corrective actions as appropriate to help assure that budget goals are met.

• Critiques functions to determine future needs and to implement necessary changes.

• Maintains Club’s master Food and Beverage calendar and function book.

• Works with the Executive Chef to update, review and print menu changes.

• Orders supplies for clubhouse offices.

• Attends scheduled staff and Committee meetings.

• Exercises professional judgment and discretion regarding all confidential matters relating to members and employees.

• Performs other duties as assigned by GM/COO.

Physical Demands:

1. Able and willing to work long hours, weekends, and holidays.

2. Must be able to stand for a prolonged period.

3. Must be able to lift and carry 50 lbs.

4. Must be able to stoop or kneel.

5. Must be able to speak, read and write fluent English.

6. Must be able to see the computer screen, paperwork, etc.

EXPERIENCE & QUALIFICATIONS

The successful individual must possess

• Bachelor’s degree in hospitality management, Sales, or Business Management or relevant industry experience with a verifiable track record of success and growth with impeccable references

• 5 years of experience in a hospitality supervisory role with impeccable planning and organizational skills, service training skills and a great attitude.

• Demonstrate exceptional interpersonal skills, polished professional personal appearance, be well spoken, self-motivated and a self-starter

• Must possess strong wine and alcohol beverage knowledge

• Able and willing to fill into service positions when needed

COMPENSATION & BENEFITS

Compensation: Commensurate with experience. Bonus and full CMAA Benefits. Cell Phone allowance.

Employee benefits include: Club sponsored health and dental insurances, voluntary vision, short-term disability and FSA. Employer paid life insurance, long-term disability, holidays, vacation and personal leave, and employee meals; Club sponsored 401K.

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Greensboro, NC 27408: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising experience: 5 years (Preferred)

Work Location: In person

Salary : $19 - $80,000