What are the responsibilities and job description for the Customer Care Representative - Call Center position at Greensboro Auto Auction / Green Ford?
Our Client, Greensboro Auto Auction is the South's leading independent, dealer exclusive auto auction. Greensboro Auto Auction, also known as GAA, is locally owned and operated. Based in Greensboro, North Carolina, GAA is comprised of three facilities on over 260 acres. We are currently recruiting for a Customer Care Representative. This position offers competitive pay, excellent benefits including major medical health insurance, dental, vision, life and 401K.
Paid vacation, holidays and sick/personal days.
Duties:
- To communicate sale information in an inviting way to dealers/buyers.
- Responsible for securing attendance response from the dealer/buyer.
- Provide support in the way of hotel reservations, pick-up requests, literature requests or any other help a dealer/buyer might need before/during/after their attendance at a sale.
- Managing incoming/outgoing correspondence, including emails, mail and packages
- Assisting dealers with our website, electronic check out and general sales information.
- Attention to detail is required, all conversations and their outcome are to be logged into the CRM system.
- Team environment, support other teams with various administrative tasks
Requirements:
- Strong communication and interpersonal skills with good patience and professionalism.
- Work in a fast pace environment, must be organized and reliable with prioritizing and multi-task abilities.
- Follow office work flow procedures to ensure maximum efficiency.
- Experience in customer service.
- Required to learn and retain knowledge of most aspects of GAA, and be able to answer questions or assist dealers as completely and effortlessly as possible.
- Micro-Soft office skills (Word, Excel & Outlook)highly proficient (program used is AS-400, our version).
- Need to be a self- starter who follows through until the end of a process.
- Some title experience and/or college education would be preferred.
- Bilingual a plus!