What are the responsibilities and job description for the HOUSEPERSON - Homewood Suites San Bernardino position at Greens Operations Inc?
Are you the One?
If you are an honest and trustworthy Guest Room Attendant or a Houseperson with 1 or more years of experience, responsible and with excellent attendance, this may be the opportunity for you!
Key Responsibilities:
- To maximize guest satisfaction by providing neat and clean guest common areas in accordance with the standards of Greens and the Brand.
- Responsible for the usage and organization of supplies in the housekeeping department.
- Understands and implements the mission statement, values, and culture always.
Primary Functions
Include but are not limited to:
- Ensure the environment feels welcoming when the guest walks into the hotel.
- Maintain the appearance and cleanliness of the entire hotel.
- In addition to maintaining the hotel you will tend to the room attendant on the floors when needed, take care of guest requests, and clean rooms from time to time.
- Do an exterior property walk picking up any trash, debris, cigarette buds, etc., making sure landscaping looks good, no spillage in the entryway or sidewalks.
- Ensure entry door and windows for spots or smudges.
- Turn in articles left in rooms to the Housekeeping office for “Lost and Found” handling.
- Ensure the quality and quantity of the contents of the linen closet by organizing and cleaning it.
- Ensure safety and maximum security.
- Respond to guest requests and inquiries immediately.
- Meet and exceed guest expectations by providing service and teamwork.
- Other duties as assigned or as indicated on the letter of offer.
- Report any discrepancies to the Housekeeping Department Supervisor.
The ideal candidate:
- Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
- Must be able to stand for eight hours, bend, stretch, and reach
- Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Long hours sometimes required.
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Knowledgeable In:
- Entire property, staff services, hours of operation, type of rooms, locations
- Proper procedures for handling linens, terry, and other supplies.
- Sanitation of supplies, guestrooms, and public areas.
- Guestroom cleaning procedures
- Daily hotel operations, check daily events, and bulletin boards, and be up to date on changes, new procedures, and events
- Safety and security measures.
- Report or correct any hazardous conditions observed immediately.
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School diploma or equivalent of the same
- Multi-task, detail-oriented, remain service-centric
- Must be able to work alone.
- Comply with all standards.
- Manage time effectively
- Communicate with guests and co-workers in a friendly and helpful professional manner.
- Work as a team member
- Assist with guest issues, being professional, and maintaining a hospitable caring attitude.
- Well-groomed and professional appearance.
- Effective communication skills.
- Good listener.
- Emphatic and tolerant.
- Rational, prudent, and practical.
