Client Success Specialist

💼 About the Role

🌟 Video - Meet The Hiring Team: Linda, Leslie, & Tiffany

🌱 What You’ll Do

• Provide top-tier support via phone, chat, and email to clients on our Debt Management Program.
• Manage proposals, payments, deposits, and creditor communications.
• Proactively review client accounts to identify and resolve issues.
• Encourage and motivate clients throughout their financial journey.
• Maintain accurate records and ensure compliance with state regulations.
• Collaborate across departments to ensure a seamless client experience.

🧠 What You Bring

• 2–3 years of customer service experience (call center preferred).
• Associate’s degree preferred; Bachelor’s degree may substitute for experience.
• A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
• Strong communication skills—empathetic, professional, and clear.
• Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
• Tech-savvy with experience in Windows-based systems and CRM tools.
• Bilingual (English/Spanish) a plus!

💚 Why GreenPath?

• A mission-driven culture rooted in Integrity, Quality, and Teamwork.
• Opportunities for growth and development.
• A supportive, inclusive, and collaborative work environment.
• Competitive compensation and benefits.

🕒 Additional Details

• Monday - Friday work schedule

• We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules.

  • CST: Monday–Friday, 9:00 AM–6:00 PM, with one late shift per week from 10:00 AM–7:00 PM.
  • EST: Monday–Friday, 9:00 AM–6:00 PM, with one late shift per week from 11:00 AM–8:00 PM.

• Must be comfortable working in a structured, performance-driven environment.

🚀 Ready to Help People Thrive Financially?

GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.