What are the responsibilities and job description for the Client Success Specialist position at greenpath, inc.?
Join Our Mission-Driven Team as a Client Success Specialist
Location: Remote or Onsite (Farmington Hills, MI or applicable remote locations)
Employment Type: Full-Time
Department: Client Services
About the Role
At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you’ll be the heart of our mission—supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals.
You’ll thrive in a fast-paced, multi-channel call center environment where empathy, innovation, and teamwork are key. If you’re passionate about delivering exceptional service and making a real difference, we want to hear from you!
What You’ll Do
- Provide top-tier support via phone, chat, and email to clients on our Debt Management Program.
- Manage proposals, payments, deposits, and creditor communications.
- Proactively review client accounts to identify and resolve issues.
- Encourage and motivate clients throughout their financial journey.
- Maintain accurate records and ensure compliance with state regulations.
- Collaborate across departments to ensure a seamless client experience.
What You Bring
- 2–3 years of customer service experience (call center preferred).
- Associate’s degree preferred; Bachelor’s degree may substitute for experience.
- Strong communication skills—empathetic, professional, and clear.
- Comfort with numbers and basic financial calculations.
- Tech-savvy with experience in Windows-based systems and CRM tools.
- Bilingual (English/Spanish) a plus!
Why GreenPath?
- A mission-driven culture rooted in Integrity, Quality, and Teamwork.
- Opportunities for growth and development.
- A supportive, inclusive, and collaborative work environment.
- Competitive compensation and benefits.
Additional Details
- Monday - Friday work schedule
- Evening work hours may be required.
- Minimal travel (<10%) for field-based roles.
- Must be comfortable working in a structured, performance-driven environment.
Ready to Help People Thrive Financially?
Apply today and become part of a team that’s transforming lives—one client at a time.
GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
Schedules by Time Zone
Eastern: 9 AM - 6 PM Monday - Friday (*One Shift 11 AM - 8 PM each week)
Central: 9 AM - 6 PM Monday - Friday
Mountain: 9 AM - 6 PM Monday - Thursday & 8 AM - 5 PM Friday
Pacific: 8 AM - 5 PM Monday - Thursday & 7 AM - 4 PM Friday
40 Hours / Week
Full Time & Benefits Eligible
