What are the responsibilities and job description for the Dealership Service Manager position at GREENMARK EQUIPMENT LLC?
GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, parts, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.
GreenMark offers the following benefits:
- Excellent health benefit package begins 1st day
- Paid Holidays
- Paid Time Off
- 401k with company match
- Incentive and team bonuses
Training and Growth:
GreenMark prides itself on exceeding John Deere’s yearly training goals. Our teams are provided with top-notch training and are the best in the industry. If you want to be one of the industry’s best, it’s time to come to a company that wants you to be the best!
Purpose:
Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control.
Responsibilities
- Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Communicates, enforces and monitors service department processes to ensure customer satisfaction
- Creates annual location service department goals and budget, in alignment with the organizations financial and operational objectives
- Executes service department marketing plan with the direction from aftermarket manager and marketing manager
- Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Manages recruiting, staffing and employee development activities for employees reporting to this position
- Assists with the development and training of service personnel and completes performance reviews of service staff
- Follows all safety rules and regulations in performing work assignments
- Maintains knowledge of John Deere products
Experience, Education, Skills and Knowledge
- 3 years of experience managing a service department; demonstrated experience consistently meeting performance metrics preferred
- Experience with small tractors, lawn equipment, & motor sports
- Experience analyzing and interpreting internal reports
- High School Diploma, GED, or equivalent experience required; Associates degree preferred
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