What are the responsibilities and job description for the Medical Support Assistant position at GreenLife Healthcare Staffing?
Medical Support Assistant - Bethesda, MD (#R10271)
Location: Bethesda, MD
Employment Type: Full-time
Hourly Rate: $20.85 per hour
About Greenlife Healthcare Staffing:
Greenlife Healthcare Staffing is a leading nationwide recruitment agency dedicated to connecting healthcare professionals with top-tier opportunities. We partner with hospitals, clinics, nursing homes, multi-specialty groups, and private practices to match talented individuals with roles that align with their skills and career goals.
Position Overview:
The Medical Support Assistant provides front-line administrative and customer service support within a clinical research hospital environment. This role supports patient admissions, appointment scheduling, reception services, and coordination of patient services while ensuring confidentiality, professionalism, and compliance with NIH policies.
Why Join Us?
- Competitive Compensation: Earn $20.85 per hour in a clinical research hospital environment.
- Work Schedule: Full-time, up to 40 hours per week. Facility operates 24/7/365; shifts may vary. Individual shifts will not exceed 12 hours.
- Professional Growth: Gain valuable experience in a collaborative, innovative, and supportive environment at a leading clinical research hospital.
- Impactful Work: Contribute to a mission-driven organization dedicated to improving patient outcomes through seamless administrative support for patient care and research.
Qualifications:
- Job qualifications & certifications:
- High School Diploma or GED (required)
- NIH-required infectious disease documentation (measles, TB, influenza, etc.)
- Completion of mandatory NIH training within 30 days of start
- Ability to obtain and maintain NIH ID badge
- Skills:
- Strong customer service and communication skills
- Proficiency in Microsoft Word and Excel
- Ability to work in a fast-paced clinical environment
- Professional demeanor and emotional intelligence
Key Responsibilities:
- Provide in-person and telephone customer service to patients, families, and clinical staff
- Register and admit patients; update demographic information in electronic medical record systems
- Schedule, cancel, and manage patient appointments
- Monitor patient wait times and communicate delays appropriately
- Create and process patient travel vouchers and reimbursement documentation
- Maintain reception areas, issue patient ID wristbands, and respond to medical emergencies per guidelines
- Maintain strict patient confidentiality and Privacy Act compliance
- Support inpatient and outpatient care areas
- Float between Patient Support Services Department units as needed
- Maintain professional appearance and adhere to NIH dress code
- Comply with attendance, punctuality, and conduct standards
How to Apply: If you are ready to take the next step in your career and make a difference in the healthcare industry, we want to hear from you! Submit your Resume/CV to hr@glhstaffing.com or call our office at (800) 608-4025 to learn more about this opportunity and others we offer.
Greenlife Healthcare Staffing - Empowering Healthcare Professionals, Enriching Lives
Salary : $21