What are the responsibilities and job description for the Customer Service Representative - Full Time position at GreenLeaf Bank?
Responsible for servicing the needs of bank customers by processing transactions efficiently, professionally, and accurately. Responsible for providing assistance and information regarding status of bank accounts and offering customers bank services which meet those needs. Opens and closes accounts, advises customers of account and banking service options available. Maintains accountability for accurate customer account information and balancing activities. Supports the Bank’s service standards through effective customer service, leadership, teller direction, ongoing training, and assistance with teller scheduling.
High school diploma or equivalent required. Two years of relevant experience or additional education, including coursework in bank operations, is preferred. Individuals should demonstrate strong mathematical aptitude; proficiency with standard office and banking equipment; effective verbal and written communication skills; sound judgment in handling confidential information; and the ability to interact professionally with customers and coworkers. The position also requires the ability to manage competing priorities, work effectively under time constraints, and maintain composure in a fast-paced environment.
The Customer Service Representative position plays a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long-lasting relationships by engaging all customers in a positive manner. Employees should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and ensure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our employees. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
SCHEDULING:
Full-Time Position
32-40 hours per week - Schedule distributed in advance monthly
Hours will vary depending on coverage needs from:
7:45am-5:00pm Monday-Friday
Occasional Saturday
Salary : $18 - $21