Customer Service Representative

About Greenleaf

GreenLeaf is proud to have been part of the sustainability food chain since our inception in 1975 when our founder, Jameson Patton delivered local and organic produce to San Francisco communes and restaurants out of a 1966 Dodge Windo van named Juliette.

As GreenLeaf's reputation blossomed, Jameson and his partner, Steve Walton, became instrumental in the forming and advancement of CCOF, California Certified Organic Farmers.

Today, with over 2,000 discerning customers, GreenLeaf is in the unique position to be able to select and support hundreds of farms and suppliers committed to organic and regenerative farming, ethical ingredient sourcing, worker well-being, and growing local communities.

Position Summary: Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What you’lldo:

• Accurately receive and process customer orders in a timely manner which are submitted via calls, emails, order boxes and texts.
• Provide the highest level of service to our customers. Ensure that customers receive answers to their questions in a timely manner and that all issues result in positive resolution and outcome.
• During live calls, engage the customer using suggestive selling with the goal of increasing the order size.
• Maintain productivity, accuracy, and other team performance metrics.
• Maintain minimum accuracy of 99%.
• Maintain minimum productivity of 75 lines per hour.
• Be able to provide details of communication between customer and CSR and alert the Sales Representative as needed when new items are being requested or issues are happening at the account.
• Additional projects or tasks may be assigned as needed.
  
  

About you:

• High School Diploma or higher degree required.
• Minimum one year experience in a high-volume customer service department environment.
• Knowledge of produce and other food products and the motivation to continually learn on the job.
• Ability to work in a fast paced, metrics-driven environment, Self-motivated, professional ability to multitask, and work well under pressure.
• Excellent interpersonal skills with the ability to develop and maintain a team atmosphere.
• Excellent customer focus and customer service skills.
  
  

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan
  
  

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.