What are the responsibilities and job description for the Assistant Branch Manager position at Greenfield Savings Bank?
SOUTH DEERFIELD Assistant Branch Manager The Assistant Branch Manager
(ABM) is responsible for supporting the Branch Manager in all areas of
branch leadership. This includes but is not limited to customer service,
sales, operations, compliance, training, and culture. The ABM may have
direct supervisory authority of staff, as deemed necessary by the Branch
Manager. This position includes but is not limited to the following
responsibilities: Responsible for ensuring that staff offer a level of
service that is unparalleled and solutions focused while balancing risk
and the regulatory requirements of the bank With the Branch Manager,
responsible for the overall operational soundness of the branch. This
includes all teller and customer service functions Ensures the adherence
to policy and procedure within the branch, and that staff always takes
the time to get tasks right the first time Promotes a culture of high
performance and continuous improvement that values a commitment to
quality Ensures that bank resources, including staff, are being used
efficiently and productively Must work with Branch Manager in ensuring
that staff is being developed and trained in areas that are specific to
their personal growth as well as in topics deemed necessary by the Bank
Mentors, coaches, and trains staff to ensure customer service, sales,
operational, and compliance objectives are being met Collaborates
effectively within Retail and with other departments With branch
manager, establish and lead a solutions-based sales environment focused
on deepening relationships with new and existing customers Works with
branch staff to partner with other lines of business in providing
meaningful customer referrals (Mortgage, Infinex, Wealth Management,
Commercial, etc.) Collaborating with Branch Manager, monitors staff
performance via conducting performance reviews on time, developing goals
for individuals by establishing structured Key Performance Indicators
(KPIs), setting objectives and priorities and providing appropriate
accountability and coaching. Provides guidance and support to branch
staff regarding escalated customer concerns, branch operations and risk
management. Represent the Bank in various civic and community
activities. Requirements: 4-5 years of experience in a sales environment
with a solid track record 2-3 years of financial services experience 2-3
years of leadership experience Great interpersonal and communication
(written and oral) skills Organizational, analytical and problem-solving
skills with keen attention to detail High School Diploma or equivalent
required. Bachelor?s degree preferred Must be able to lift 20 lbs Must
be able to work Saturdays If needed, must be able to travel between
branches Demonstrate a sound level of cultural competence, communicating
with a diverse customer base For more details please see website.
(ABM) is responsible for supporting the Branch Manager in all areas of
branch leadership. This includes but is not limited to customer service,
sales, operations, compliance, training, and culture. The ABM may have
direct supervisory authority of staff, as deemed necessary by the Branch
Manager. This position includes but is not limited to the following
responsibilities: Responsible for ensuring that staff offer a level of
service that is unparalleled and solutions focused while balancing risk
and the regulatory requirements of the bank With the Branch Manager,
responsible for the overall operational soundness of the branch. This
includes all teller and customer service functions Ensures the adherence
to policy and procedure within the branch, and that staff always takes
the time to get tasks right the first time Promotes a culture of high
performance and continuous improvement that values a commitment to
quality Ensures that bank resources, including staff, are being used
efficiently and productively Must work with Branch Manager in ensuring
that staff is being developed and trained in areas that are specific to
their personal growth as well as in topics deemed necessary by the Bank
Mentors, coaches, and trains staff to ensure customer service, sales,
operational, and compliance objectives are being met Collaborates
effectively within Retail and with other departments With branch
manager, establish and lead a solutions-based sales environment focused
on deepening relationships with new and existing customers Works with
branch staff to partner with other lines of business in providing
meaningful customer referrals (Mortgage, Infinex, Wealth Management,
Commercial, etc.) Collaborating with Branch Manager, monitors staff
performance via conducting performance reviews on time, developing goals
for individuals by establishing structured Key Performance Indicators
(KPIs), setting objectives and priorities and providing appropriate
accountability and coaching. Provides guidance and support to branch
staff regarding escalated customer concerns, branch operations and risk
management. Represent the Bank in various civic and community
activities. Requirements: 4-5 years of experience in a sales environment
with a solid track record 2-3 years of financial services experience 2-3
years of leadership experience Great interpersonal and communication
(written and oral) skills Organizational, analytical and problem-solving
skills with keen attention to detail High School Diploma or equivalent
required. Bachelor?s degree preferred Must be able to lift 20 lbs Must
be able to work Saturdays If needed, must be able to travel between
branches Demonstrate a sound level of cultural competence, communicating
with a diverse customer base For more details please see website.