What are the responsibilities and job description for the Cleaning and Water Restoration Technician position at Greener Method Cleaning & Restoration Services?
This is not just a job. This is about becoming a part of the mission that improves individuals’ lives, both in their homes and businesses. Greener Method can improve people’s lives by improving their surroundings with powerful all-natural methods & solutions.
Our Why:“When I was working for another company, I noticed the discomfort and welt that traditional cleaning agents left on my skin. I knew there had to be a better way to get the cleanest of clean and also be safe for kids, families, pets, and our team members. Clean, Safe and Healthy: This is why I started Greener Method ten years ago.”
– Joel Wheaton, Founder
Our Company Culture:Detail-oriented, Outcome-oriented, Stable, People-oriented, Team focused,
Supportive, ‘Loving what we do makes work fun and rewarding’.
What We Clean & Services We Provide: Carpet, tile & grout, upholstery, rugs, mattresses, laminate,
hard floor surfaces, office cubicles, ceiling tiles, sanitizing & disinfecting, water damage mitigation,
fire & smoke damage mitigation, trauma clean-up.
Objective:Support the mission of providing clean, safe homes and buildings without exposing
people to toxic, potentially harmful chemicals.
Summary:This position is focused on establishing and creating relationships and delivering
excellent service and follow-up for customers. We want those we help and serve to be delighted in
how they are supported, serviced, and cared for. The ideal candidate will be experienced in handling
a wide range of customer, administrative and support related tasks and will be able to work
independently with little supervision. This person must be a “people person” and be exceedingly
well-organized, flexible and enjoy the challenges of a growing cleaning and restoration business.
Primary Responsibilities:- Participate in all aspects of the customer experience.
- Create and nurture relationships with customers to strengthen the bond so they are inspired to act and get the care they need with our help and support.
- Perform all scheduled cleaning or water restoration tasks in our customer’s home or business setting.
- Educate our customers as to the technology and science behind proper cleaning, disinfecting techniques and proper use of cleaning products.
- Perform daily maintenance of company equipment, vehicles, and facilities.
- Work in tandem with fellow technicians and/or in support of office personnel on a variety of tasks, including:
- Actively promote Greener Method as a valuable community resource and support the mission to improve peoples’ lives by improving their surroundings.
- Generating company sales leads, as well as contribute to the overall success of company marketing campaigns (email, social media, etc.)
- Projects pertaining to operations and procedures.
- As necessary, attend local educational classes, seminars, and meetings pertaining to technician continuous education.
- Caring individual that loves people.
- Self-starter with creative problem-solving experience
- Organized and detail oriented multi-tasker.
- Excellent communicator-enjoys engaging individuals on a personal level & building relationship.
- Ability to work both independently and as part of a team.
- Able to gain support of co-workers to accomplish tasks that involve multiple positions.
- Adaptable: Flexibility in tasks & schedules; able to juggle multiple dynamic workflows at one given time
- Organized: Plan & stay ahead of deadlines; ability to manage time & resources
- Ownership: Embraces challenges, recognizes opportunities, and desires to evolve; eager to grow & develop
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Required Essential Skills:- People person-love spending time with and helping people.
- Excellent written & spoken English-excellent grammar.
- Minimum high school diploma or completion of an equivalent program
- Valid and unrestricted Michigan Driver’s License
- Ability to pass a comprehensive background check.
- Ability to perform physically labor-intensive tasks, ability to remain in a standing position for extended periods of time, ability to lift 40 lbs.
- Ability to interface with web-based applications as a support to daily activity.
Strongly Preferred
- Willingness to travel for overnight projects in emerging markets (Accommodation Provided) for up to 7 day intervals.
- Ability to be “on-call”. Ability to respond to emergency service requests 24 hours a day, 7 days a week.
- Ability to accommodate a flexible work schedule. Both AM and PM starting times as dictated by our customer requirements.
- Prior work experience in the carpet and floor cleaning industry, and/or water restoration industry
- IICRC Training or Certification(s)
Position DetailsMinimum Qualifications:Experienced (Non-Manager)
O*NET Code:
• 37-2011.00
O*NET Occupation:
Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Education Required:
High School Diploma/Equivalency
Job Characteristics:
• Full-time
• Part-time
• Flexible hours
• Nights/weekends available
• Medical benefits provided.
• Commission
• Willing to train/training program.
Additional Requirements:
Commission-based with a Minimum Effective Hourly Rate: $18
Our technicians easily make more with tips, service add-ons and incentives.
Benefits include Health Insurance, Supplemental Insurance Offerings, Sales Lead Commission
Program, Paid Time Off, Retirement Plan with match, Company Paid Industry Training (FT)
Salary : $18