Section 8 HCV Case Manager

GENERAL DESCRIPTION

To perform this job successfully, an individual must be able to perform each essential job result satisfactorily, demonstrating the knowledge, skill, and/or abilities below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

ESSENTIAL RESPONSIBILITIES:

· Regular attendance at work

· Adherence to all GMHA Personnel Policies and drug-free workplace policy

· Ability to work with persons from diverse, multi-cultural backgrounds

· Ability to accomplish essential job duties

ESSENTIAL JOB DUTIES

1. ASSURES PROCEDURAL AND PROGRAM COMPLIANCE

· Complete all aspects of Move In process from Briefing to completed in system Move In.

2. ASSURES PROCEDURAL AND PROGRAM COMPLIANCE FOR all Section 8 releated tasks

· Initiate, respond to, and maintain communications with clients to enable timely processing and completion of certification paperwork

· Notify clients as needed of potential removal from the Section 8 program

· Process all interim and annual re-examinations timely and coordinate with annual HQS inspection, performing necessary and appropriate verifications of tenant information

· Review notices of Intent to Vacate and complete the move-out process as required

· Process portability requests, in and out of the county, contacting other HA’s as needed

· Process landlord requests for rent increases in coordination with Housing Inspectors

· Conduct transfer briefings for tenants as directed for issuing vouchers

· Complete and track the processing of tenant records that are suspended and reinstated

· Establish repayment agreements with current and moved out tenants with balances due, sending collection notices.

· Produce Units Under Lease report weekly using most recent numbers and noting pending move-ins

· Create the required HUD submission for each transaction completed in the housing software.

· Respond to allegations of program noncompliance and alleged fraud, sending termination notices as necessary

4. ADHERES TO INTERNAL PROCESSES

· Maintain complete and accurate tenant/landlord records on the computer and in the paper files

· Monthly balancing and reconciliation of accounts

· Review monetary adjustments and sign off on HAP and UAP payments when checks are run

· Communicate with residents clearly, firmly and compassionately

· Respond promptly to telephone calls regarding specific or general information(within 24 hrs)

· Respond to walk-in inquiries from tenants and landlords

· Utilize GMHA housing software as fully and efficiently as possible

5. PROMOTE QUALITY PERFORMANCE

· Perform responsibilities at a level that enables GMHA to be rated as a High Performing Authority by HUD.

· Develop and maintain a positive working relationship with Section 8 Inspectors and landlords and tenants involved in the program.

· Keep abreast of applicable regulatory information and changes

· Assist in the development, initiation, implementation and evaluation of special projects and internal programmatic procedures

· Work cooperatively as a team member of the department to achieve department and agency goals in a professional manner.

· Perform other duties as assigned

*Knowledge of Job duty requirements can be acquired on the job

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

· High School diploma or equivalent experience/education/training is required and

· Two (2) years of experience in property management or related field and/ or

· An additional Two (2) years of experience in social services, human services, business management, or property management.

· Must be flexible and available to work a flexible schedule which may include weekends, depending on the needs of GMHA and upon the directive of the Supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Knowledge of agency policies, rules and procedures; public relations, local agencies, service providers, and public agencies.

· Ability to communicate effectively in oral and written form; maintain accurate records, establish and maintain cooperative working relationships with supervisor, associates, participants, and general public.

· Ability to respect privacy and confidentiality.

· Ability to work independently, under pressure and with interruptions.

· Ability to effectively organize and systemize routine work procedures and prepare concise and accurate reports and documentation.

· Ability to do define and solve problems involving several variables and determine specific actions by gathering information, establishing facts and drawing valid conclusions.

· Ability to be firm but fair in working with internal and external customers

· Ability to work with people of all races and various background and be sensitive to the needs of low income families.

· Ability to use GMHA's housing and word processing software and use other typical modern office equipment.

CORE COMPETENCIES

The following personal attributes are considered essential requisites for effective performance of the holder of this position.

· Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.

· Influencing Capabilities: Actions designed to assure the achievement of identified objectives in this area of functional responsibilities; accurate analysis of situations with appropriate related follow-up and supervisory approach responses; effective management of interpersonal behavior and/or conflict; demonstrated high level of adaptability required to effectively manage diverse, changing, and even competing task expectations.

· Supervisory/Administrative Skills: Basic set of supervisory skills involved in the efficient administration of this function including directing, implementing, motivating/communicating, and evaluation the services it provides for the organization.

· Planning Orientation: Demonstrated competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.

· Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking on challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, and upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.

· Communicates Effectively: Presents ideas clearly and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.

· Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or “do whatever it takes” to get the job done. Available and presentable for work on a consistent and timely basis.

· Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles. Utilizes planning tools and methods for prioritizing, organization and following through

LICENSURE, CERTIFICATE AND OTHER REQUIREMENTS:

Section 8 management certification within one year of employment, as determined by executive director

Other training may also be required.

PHYSICAL DEMANDS AND WORKING CONDITIONS

While performing the duties of this job the employee is typically required to:

· Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

· Physical requirements include occasional lifting/carrying of up to 30 pounds

· Drive a vehicle to conduct work.

· Hear and speak to exchange information and make presentations

· Have dexterity of hands and fingers to operate a computer keyboard and basic office equipment.

· Sitting or standing for extended periods of time;

· Contact with dissatisfied, rude, or abusive individuals.

WORK ENVIRONMENT

The noise level in the office work environment is very low. . Other occasional travel is required to attend workshops and training.

ETHICS

As a public agency, GMHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.

Job Type: Full-time

Pay: $39,312.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Case management: 1 year (Preferred)

Work Location: In person

Salary : $39,312 - $45,000