Case Manager-Developmental Disabilities

Service & Support Administrator

(aka: Case Manager)
Full-Time | Monday–Friday | 8:00 AM–4:00 PM (flexible as needed)

Hybrid Work

2 Positions Available

As a Service & Support Administrator (SSA), you help individuals with developmental disabilities live fuller, more independent lives in their communities. You become the person who helps connect the dots between goals, services, providers, and opportunities.

This role is about coordination, advocacy, and impact. You’ll work directly with individuals, families, providers, and community partners to ensure the right supports are in place and working well.

As an SSA, you will coordinate services and supports that help individuals live the lives they choose. Key responsibilities include:

• Developing and maintaining Individual Service Plans (ISPs) using person-centered planning
• Coordinating assessments and services that support each individual’s goals
• Monitoring services to ensure quality, safety, and effectiveness
• Working closely with individuals, families, providers, and community partners
• Responding to health and welfare concerns when they arise
• Maintaining accurate documentation and regulatory compliance
• Supporting individuals through ongoing service coordination and advocacy
• Participating in an on-call rotation (roughly 2-3 times a year) to address urgent needs

Every day looks a little different. One moment you might be helping someone plan their future goals, the next you’re solving a problem that helps them stay safely supported at home.

Minimum Qualifications

• Bachelor’s degree (human services, social work, special education, or related field preferred)
• Ability to obtain required Service & Support Administrator certification (at hire)
• Valid Ohio driver’s license and reliable transportation
• Ability to pass required background checks, drug screen and physical

You’ll Thrive in This Role If You:

• Care deeply about helping others succeed
• Communicate clearly and build strong relationships
• Stay organized while managing multiple responsibilities
• Think critically and solve problems quickly
• Work well both independently and as part of a team

Benefits

• Mileage reimbursement
• Professional development assistance
• Tuition reimbursement
• Health insurance
• Retirement plan (OPERS- Ohio Public Employer Retirement System)
• Sick, Vacation, Personal days
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program
• Flexible/Hybrid schedule