Administrative Support Associate-Public Assistance Division

The full performance level class works under general supervision & requires considerable knowledge of clerical and secretarial procedures; administrative support procedures; office processes, procedures and policies to perform routine and non-routine administrative support activities.

(These duties are illustrative only. Incumbents may perform some or all of these duties or other job-related duties as assigned.)

Performs a variety of clerical tasks to support programs in the Public Assistance Division. Performs general reception duties including but not limited to greeting customers, tracking visitors, processing incoming documents and mail, and responding to general inquiries at the front desk, by phone, and through email and electronic portals. Provides routine program-related information, explains application and administrative procedures, and directs customers to community resources. Types notices, prepares forms, and corresponds with customers and agency partners. Assembles application and informational packets, prepares materials for mailing or distribution, and prepares documents for meetings, trainings, and court. Screens and processes applications for appropriate routing and assignment. Schedules, cancels, and reschedules appointments including but not limited to benefit interviews. Schedules interpretation services. Requests and processes supporting records and verifications. Files documents and maintains case records. Processes data matches and completes case alerts to include reviewing match data, checking case records, pursuing verifications, tracking match completion, and working reports. Accepts payments, creates receipts, processes payments, updates databases, prepares and completes pay-ins, balances daily/monthly collections, compiles and submits reports, and tracks statistical information. Updates databases with changes, corrections, and new information. Maintains thorough and accurate documentation in systems of record. Maintains tracking logs. Assists with file review and document location. Maintains confidentiality of protected client information.

Orders and maintains forms and brochures. Assists with inventory tracking. Assists with supply orders and distribution.

Maintains current knowledge of processes and changes through routine emails and trainings. Attends meetings and trainings relevant to programs and services provided. May represent agency at community events.

Performs other related duties as assigned by the Supervisor, Division Administrator, and/or Director.

High School Diploma or General Equivalency Diploma (G.E.D.); 24 mos. experience in office practices and processes; valid Ohio Driver's License.

- Or equivalent of Minimum Class Qualifications for Employment noted above may be substituted for the education and/or experience required. Education and Experience may not be substituted for mandated licensure/certification. 

Travel may be required.