What are the responsibilities and job description for the Automotive Service Cashier position at Greenbrier Ford Beckley?
Job Summary
We are seeking a dedicated and knowledgeable Automotive Service Specialist to join our team. In this role, you will be responsible for providing exceptional customer service while assisting customers with their automotive needs. Receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.
Essential Duties
- Greets customers at the cashier window in a pleasant and professional manner.
- Computes customer bills.
- Receives cash, checks and credit card payments from customers; records amount received.
- Makes change and issues receipts to customers.
- Provides cash refunds or credit memorandums to customers for returned merchandise.
- Operates cash register.
- Reconciles cash drawer daily.
- Refers customers who have questions about the work performed, additional maintenance, or repairs etc. to the service advisor or other appropriate individual.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Maintains and files repair orders, parts invoices, rental forms; lists missing documents.
- Closes all open invoices.
- Assists service and parts department with telephone coverage.
- Provides clerical and secretarial assistance to parts and service departments.
- Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
- Performs service follow up calls.
- Maintains a professional appearance.
- Keeps work area neat and clean.
- Performs other duties as assigned.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person