Customer Relations Representative

Company Overview

Greenawalt Roofing Company has built a strong reputation as a reliable provider of roofing and exterior services across multiple northeastern states. With over 20 years of experience, we pride ourselves on delivering exceptional workmanship and customer service to both residential and commercial clients.

Summary

We are seeking a Customer Relations Representative to join our team at Greenawalt Roofing Company. In this role, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care. Your contributions will be vital in maintaining our reputation for exceptional service as we continue to expand our reach.

Responsibilities

• Handle inbound and outbound calls with our customers professionally and efficiently
• Assist with customer inquires and updates on their job progress
• Maintain accurate records of customer interactions, project details, and communications in our CRM system and communication software
• Utilize phone etiquette skills to communicate effectively with customers
• Collaborate with team members to analyze customers' needs and provide appropriate solutions.
• Ensure all customer interactions are positive, informative, and leave customers feeling valued and heard.
• Assist in coordinating exterior projects from start to finish, proactively keeping customers informed and managing timelines efficiently.
• Complete clerical and administrative tasks as required
• Conduct post-project follow-ups to ensure customer satisfaction
• Act as a back up for the front desk coordinator for incoming calls

Requirements

• Being a team player who is reliable and enjoys a collaborative work environment
• Proven experience in customer service or a related field is preferred.
• Strong communication skills with the ability to engage effectively with customers.
• Proficient in data entry and analysis
• Strong computer and technology skills
• Capability to work independently and as part of a team
• Be a proactive problem solver

This is an excellent opportunity for individuals who are passionate about delivering top-notch customer service and building strong customer relationships. If you meet the requirements above and are looking to join a supportive team, we encourage you to apply for the position!

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)
• Phone etiquette: 2 years (Required)
• CRM software: 2 years (Preferred)
• Clerical/Administrative: 2 years (Preferred)

Work Location: In person

Salary : $18 - $19