What are the responsibilities and job description for the Hospitality Account Manager position at Greenawalt Hospitality?
Hospitality | Auburn, AL | Full-Time | Some Travel Required
About UsBuild Relationships. Create Experiences. Make Every Event Count.
Greenawalt Hospitality provides event production, beverage, and hospitality services for weddings, festivals, concerts, sporting events, private celebrations, and premium hospitality experiences throughout the Southeast.
Our success comes from more than simply executing events. It's built on strong relationships, clear communication, attention to detail, and a commitment to delivering exceptional service from the first conversation to the final guest experience.
We're looking for a dependable, personable Hospitality Account Manager who enjoys working with clients, managing details, and helping turn ideas into successful events.
If you're someone who takes pride in staying organized, building relationships, and making sure things get done right, this could be a great opportunity.
Job Summary
The Hospitality Account Manager is responsible for managing assigned client relationships and coordinating the details necessary to deliver successful hospitality experiences.
This position serves as the connection between clients and Greenawalt Hospitality's internal teams, ensuring expectations are understood, event information is accurate, and operational needs are communicated effectively.
You'll manage multiple accounts and events, coordinate service requirements, prepare event documentation, and help identify opportunities to strengthen client relationships.
The ideal candidate is organized, responsive, detail-oriented, and comfortable balancing customer service with event planning and administrative responsibilities.
Key ResponsibilitiesClient Relationship Management
Serve as the main point of contact for assigned clients and accounts
Develop positive, long-term relationships through consistent communication and dependable service
Learn each client's preferences, expectations, and event requirements
Provide recommendations that align with client needs and available company services
Communicate applicable venue guidelines, service requirements, and company policies
Address client questions and concerns professionally while working toward practical solutions
Event Planning & Coordination
Manage event details from initial planning through final execution
Coordinate service requirements, staffing requests, schedules, and event logistics
Maintain accurate information for multiple events happening simultaneously
Track event changes, special requests, and important deadlines
Work closely with operations teams to confirm event readiness
Help ensure every event is properly planned and prepared before execution
Communication & Team Collaboration
Communicate event requirements to Staffing, Operations, and other internal departments
Ensure team members receive complete and accurate event information
Maintain regular contact with clients throughout the planning process
Coordinate updates when event schedules, guest counts, or service needs change
Work with internal teams to resolve issues before they affect the client experience
Support post-event communication and follow-up as needed
Business Development & Account Growth
Identify opportunities to provide additional services to existing clients
Help strengthen customer retention through responsive and professional service
Develop relationships that encourage repeat business and referrals
Assist with new business opportunities when appropriate
Support company growth by maintaining strong client satisfaction
Financial & Administrative Management
Prepare and maintain event proposals, agreements, invoices, and related documents
Assist with payment processing and account-related financial records
Keep client information, event files, and supporting documentation organized
Update company systems with accurate event details and account information
Assist with administrative reporting and other account management responsibilities
Professional Standards & Accountability
Represent Greenawalt Hospitality with professionalism and a customer-focused attitude
Maintain clear, timely, and accurate communication
Follow company procedures, venue requirements, and applicable regulations
Take ownership of assigned accounts and event responsibilities
Demonstrate strong organization, reliability, and attention to detail
Support the company's commitment to exceptional hospitality and service
Preferred Qualifications
At least 2 years of experience in account management, hospitality, customer service, event coordination, sales, or a related field
Strong interpersonal skills and the ability to build lasting professional relationships
Excellent written and verbal communication skills
Highly organized with the ability to manage several accounts and events simultaneously
Strong attention to detail and the ability to meet deadlines
Comfortable working independently while collaborating with multiple departments
Proficiency in Microsoft Office and event management software; TripleSeat experience is a plus
Ability to adjust priorities and solve problems in a fast-paced environment
Availability for occasional evenings, weekends, and business-related travel
Salary
$37,500–$45,000 annually, commensurate with education and experience.
Benefits
Health insurance
Retirement benefits
Paid holidays
Uber/Lyft SafeRide Program
Additional company benefits
Travel Requirement
This position requires occasional travel for client meetings, event visits, and operational needs.
Some evening and weekend availability may be necessary depending on scheduled events and client requirements.
Candidates should be comfortable with a flexible schedule during busy event periods.
Equal Employment Opportunity Statement
Greenawalt Hospitality is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs, and we do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or genetic information.
Salary : $37,500 - $45,000