What are the responsibilities and job description for the Account Manager position at Greenawalt Hospitality?
Greenawalt Hospitality delivers exceptional hospitality experiences through weddings, festivals, sporting events, premium hospitality programs, and live entertainment across the Southeast. Our success is built on strong client relationships, exceptional execution, and a team committed to creating memorable experiences.
We're looking for an organized, relationship-driven professional who enjoys working with clients, coordinating moving pieces, and helping bring successful events to life.
Job Summary
The Account Manager (Hospitality & Events) serves as the primary point of contact for assigned clients, guiding projects from initial planning through event execution. This role is responsible for building lasting client relationships, coordinating event logistics, communicating with internal teams, and ensuring every event is delivered with accuracy, professionalism, and exceptional service.
Success in this role requires outstanding organization, strong communication skills, and the ability to manage multiple events simultaneously in a fast-paced environment.
Key ResponsibilitiesClient Relationship Management
- Serve as the primary contact for assigned client accounts
- Build long-term relationships by understanding each client's goals, expectations, and event requirements
- Provide recommendations and solutions that align with client needs and company capabilities
- Ensure clients are informed of venue requirements, legal regulations, and company policies throughout the planning process
- Coordinate event logistics, timelines, staffing needs, and service details from planning through execution
- Manage multiple events simultaneously while maintaining accuracy and attention to detail
- Track event updates, schedule changes, and special requests to ensure successful execution
- Partner with operations teams to deliver seamless event experiences
- Communicate event details clearly to Operations, Staffing, and other internal departments
- Ensure all teams receive timely, accurate information needed for successful execution
- Maintain consistent communication with clients before, during, and after events
- Collaborate across departments to proactively resolve challenges and keep projects on track
- Identify opportunities to expand client relationships and recommend additional services
- Support client retention through exceptional service and responsiveness
- Assist with developing new business opportunities through referrals and relationship management
- Prepare and update proposals, contracts, invoices, and event documentation
- Process payments and maintain accurate financial records related to assigned accounts
- Maintain organized client files and event documentation using company systems
- Support reporting and administrative processes as needed
- Uphold Greenawalt Hospitality's standards for client service, communication, and professionalism
- Ensure compliance with company policies, venue requirements, and operational procedures
- Demonstrate accountability, organization, and attention to detail in every aspect of the role
Preferred Qualifications
- 2 years of experience in account management, hospitality, event planning, client services, sales, or operations
- Strong relationship-building and customer service skills
- Excellent written and verbal communication abilities
- Highly organized with exceptional attention to detail
- Ability to prioritize multiple projects in a fast-paced environment
- Proficiency with Microsoft Office and event management software (TripleSeat experience is a plus)
- Flexibility to work evenings, weekends, and occasional travel as business needs require
Salary
$37,500–$45,000 annually, commensurate with education and experience.
Benefits
- Health insurance
- Retirement benefits
- Paid holidays
- Uber/Lyft SafeRide Program
- Additional company benefits
Travel Requirement
This position requires occasional travel and flexibility to work evenings and weekends as needed to support client meetings, event execution, and operational priorities.
Equal Employment Opportunity Statement
Greenawalt Hospitality is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs, and we do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or genetic information.
Salary : $37,500 - $45,000