What are the responsibilities and job description for the Customs Entry Specialist position at Green Worldwide Shipping, LLC®?
Brief Description
Why this role is so Special…
This role is responsible for processing of import transactions, providing and maintaining effective customer service and assisting with other duties as needed. The right candidate will be a proactive, energetic individual who enjoys problem solving and has a real passion for the logistics industry. Working with our friendly, outgoing and committed freight family, this role is essential to achieving the Company’s success. Reports to Import Supervisor.
What you will be doing….
Green is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
CHQ-DOC-029 Version 1 7/26/2023
Why this role is so Special…
This role is responsible for processing of import transactions, providing and maintaining effective customer service and assisting with other duties as needed. The right candidate will be a proactive, energetic individual who enjoys problem solving and has a real passion for the logistics industry. Working with our friendly, outgoing and committed freight family, this role is essential to achieving the Company’s success. Reports to Import Supervisor.
What you will be doing….
- Receive, review and process import documentation from overseas agents/customers.
- Handle bookings from oversees agents and coordinate the move to destination.
- Knowledge of various transportation modes including air freight, LCL, FCL as well as knowledge of domestic trucking and rail movements.
- Understand agent fees and pricing per client in order to process invoices accurately.
- Follow company protocol for billing a file.
- Update shipment status,
- Prepare customs entries, including other government agencies, FDA, USDA, etc..
- Arrange freight release with steamship lines and confirm cargo availability.
- Respond in a timely manner to customer requests on shipment status by phone or email. Refer customers to your supervisor or manager when questions are beyond scope of responsibility.
- Follow up bookings received from overseas agents and customers.
- Open import and manage files
- Adhere to all domestic and international shipping regulations.
- Advise your supervisor or manager of any transaction problems and irregularities.
- Perform any other related tasks as required or assigned by your supervisor or manager.
- Must have a High School diploma, an Associate degree or higher is preferred.
- A minimum of 3 years of Customs Brokerage
- Proficient in Cargo Wise, Windows and Microsoft Office Suite, especially with Excel.
- Must have a pro-active attitude and strong time management skills.
- Extremely detailed oriented and well organized.
- Must be a team player as well as work independently.
- Good communication skills (verbal and written).
- Great customer service skills.
- Ability to work in a busy and fast paced environment.
- Employee High Deductible Health Plan (HDHP) currently paid for 100% by Green.
- $1,800 contributed to employee HSA Account, if on HDHP.
- Employee Dental provided by Green.
- Option to purchase disability insurance.
- Paid life insurance and option to buy-up.
- 401(K) and company match.
- Parental Leave Program.
- Monthly recognition points to give/receive, which can be converted to gift cards.
- Tuition Reimbursement Program.
- Weekly fruit baskets in office locations
- A tree planted for every new employee to Trees.org
- 26 days remote annually
- Wellbeing Program.
- Training and Development.
Green is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
CHQ-DOC-029 Version 1 7/26/2023