What are the responsibilities and job description for the Customer Service Representative / Office Coordinator position at Green Valley Pest Control & Lawn Care?
Customer Service Representative / Office Coordinator
Green Valley Pest Control & Lawn Care — Creston, IA
$20–$30/hour 100% Paid Health Insurance 7% Retirement Contribution
Do you enjoy helping people, staying organized, solving problems, and keeping things moving?
We're looking for a dependable, organized, people-focused Customer Service Representative / Office Coordinator to join our team.
This role is ideal for someone who enjoys customer service AND keeping details, schedules, systems, and communication running smoothly.
No pest control or lawn care experience required. We’ll train the right person.
What You'll Do
- Answer customer calls, emails, and messages
- Help customers understand services, pricing, and scheduling
- Schedule work and coordinate follow-up
- Send estimates and process customer requests
- Solve customer concerns professionally and positively
- Enter accurate notes and updates into company systems
- Work closely with office staff and field teams
- Balance multiple priorities in a fast-paced office environment
You May Be A Great Fit If You:
✔ Enjoy helping people
✔ Stay organized and detail-oriented
✔ Communicate clearly and professionally
✔ Learn software and systems comfortably
✔ Handle multitasking and interruptions well
✔ Take ownership and follow through
✔ Stay calm when things get busy
Experience That Often Fits Well
- Customer Service Representative
- Office Administrator
- Receptionist / Front Desk
- Scheduler / Dispatcher
- Medical / Dental Office
- Insurance / Banking Office
- Administrative Assistant
- Contractor or Service Company Office
Compensation & Benefits
Starting Pay: $20–$30/hour
(based on experience, skills, and fit)
Benefits include:
✔ 100% company-paid health insurance
✔ 100% company-paid life insurance
✔ 100% company-paid long-term disability insurance
✔ 7% retirement contribution (no employee match required)
✔ PTO paid holidays
✔ Profit-sharing bonuses
Schedule
Full-time position with seasonal workload variation.
This is a year-round office position. Workload varies by season, with heavier hours during peak season and lighter workload possible during winter months.
Office-based position near Creston, Iowa.
About Us
At Green Valley Pest Control & Lawn Care, we provide comfort and peace of mind.
We believe in:
Consistent Excellence
Discipline
Improvement
Self-Employed Mentality
Teamwork
Character
We work hard, support each other, and take pride in doing things right.
Apply Today
If you enjoy helping people, solving problems, staying organized, and being part of a strong team culture, we'd love to hear from you.
Apply through really or send your resume to:
office@greenvalleypest.net
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- How many years of experience do you have in customer service, office administration, scheduling, dispatching, receptionist, or similar administrative roles?
- How comfortable are you learning and using software systems, office programs, and customer management (CRM) tools?
- This role involves phone communication, multitasking, organization, documentation, and shifting priorities. How comfortable are you in that type of environment?
- This is a full-time office position with seasonal workload variation. Are you comfortable with this schedule structure?
- Are you able to reliably commute to our office near Creston, Iowa?
- Briefly describe your most relevant customer service, office, scheduling, administrative, or coordination experience.
Work Location: In person
Salary : $20 - $30