What are the responsibilities and job description for the Pharmacy Triage/Billing Support Analyst position at Green Tree Pharmacy?
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Green Tree Pharmacy is seeking a dependable and detail-oriented Triage/Billing Support Analyst to support our billing department. This role is responsible for answering customer inquiries, managing documentation, and assisting with private pay, Medicaid, and insurance-related tasks.
Responsibilities:
- Answer inbound customer calls and return messages within one business day
- Assist private pay customers and ensure concerns are resolved promptly
- Partner with Billing Analysts when accounts require research and communicate expected follow-up timelines
- Monitor and respond to incoming billing emails
- Document all customer interactions and account activity using Patient Notes
- Assign and work documents in the Billing folder
- Manage Hospice documents, including adding hospice medication lists
- Monitor third-party insurance communication and distribute appropriately
- Serve as backup for Accounts Receivable Analyst tasks:
- Review Medicaid Pending and Medicaid Groups monthly
- Check state websites for Medicaid approval and upload documentation
- Rebill claims once Medicaid approval is received
- Send BAE documentation when needed
- Assist with additional projects as assigned
Qualifications:
- Experience in pharmacy billing, and customer service preferred
- Strong communication and problem-solving skills
- Ability to multitask and work efficiently in a fast-paced environment
- High attention to detail and accuracy
- Familiarity with Medicaid verification, or long-term care pharmacy systems is a plus
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Benefits:
- Competitive compensation
- DailyPay
- Paid time off
- Paid holidays
- Health insurance for full-time employees
- Dental insurance for full-time employees
- Vision insurance for full-time employees
- Employer-paid life insurance for full-time employees
- Employee assistance program
- Voluntary benefit plans offered to full- and part-time employees
- Retirement plan
- Wellness program
- Free continuing education through Relias
- Great team to work alongside
- Further benefit details listed on total rewards guide