What are the responsibilities and job description for the Station Service Representative position at Green Mountain Transit (GMT)?
This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1404850
101 Queen City Park Road
Burlington, VT 05401
802-540-2468 \| RideGMT.com
Job Title: Station Service Representative
Reports to: Station and Customer Service Supervisor
Effective Date: August 2023
Direct Report(s): None
FLSA: Non-Exempt
Description And Essential Functions
Responsible for supporting the Transit Center from a customer service
perspective.
Provides in-person customer service from behind a screened-in service
booth Answers phone calls and passenger inquiries Provides general
support to passengers and the transit center Collects any pertinent
information from passengers Processes payment transactions using a
retail point-of-sale system Uses technology as a web-based system to
assist passengers with rider accounts Maintains accurate ticket
inventories and daily receipts Light custodial duties as required
Performs other duties as assigned
Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties, or responsibilities that
are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice. Qualifications
A combination of education and/or experience that provides the required
knowledge, skills, and abilities to perform the essential functions of
The Position. Additional Experience, As Outlined Below, May Be
substituted for the required education on a year-for-year basis.
Education and/or Experience: A high school diploma or equivalent, one
individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill,
and/or ability required. Essential duties are performed with or without
reasonable accommodations. As a primary point of contact for GMT
customers, this position must be able to communicate effectively with
the diverse population, while remaining calm and collected, even in
stressful situations. This position will be tasked with resolving
customer issues effectively and in a timely manner, while managing
multiple competing priorities.
Work Conditions
Physical Requirements: The physical demands described are representative
of those that must be met by the employee to successfully perform the
Essential Functions Of This Job. GMT Provides Reasonable Accommodation
to enable individuals with disabilities to perform essential functions.
Ability to sit or stand for long periods, prolonged use of a computer,
ability to answer the phone, willingness to use office equipment (i.e:
fax machines, credit card machines, scanners etc.), and occasionally
lifting a weight of up to 30lbs. GMT is committed to providing a
workplace that includes people of diverse backgrounds and fully utilizes
their talents to achieve its mission. GMT believes that an inclusive and
diverse workplace culture enhances the performance of our organization
and our ability to fulfill the agencys mission.
GMT is an equal employment opportunities (EEO) employer to all employees
and applicants for employment without regard to political or religious
affiliation, race, color, national origin, place of birth, ancestry,
age, sex, sexual orientation, gender identity, marital status, crime
victim status, veteran status, disability, HIV positive status, or
genetic information in employment or the provision of services. In
addition to federal law requirements, GMT complies with applicable state
and local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies to all
terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, la off, recall, transfer, leaves of
absence, compensation, and training.
information, please see: https://www.vermontjoblink.com/jobs/1404850
101 Queen City Park Road
Burlington, VT 05401
802-540-2468 \| RideGMT.com
Job Title: Station Service Representative
Reports to: Station and Customer Service Supervisor
Effective Date: August 2023
Direct Report(s): None
FLSA: Non-Exempt
Description And Essential Functions
Responsible for supporting the Transit Center from a customer service
perspective.
Provides in-person customer service from behind a screened-in service
booth Answers phone calls and passenger inquiries Provides general
support to passengers and the transit center Collects any pertinent
information from passengers Processes payment transactions using a
retail point-of-sale system Uses technology as a web-based system to
assist passengers with rider accounts Maintains accurate ticket
inventories and daily receipts Light custodial duties as required
Performs other duties as assigned
Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties, or responsibilities that
are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice. Qualifications
A combination of education and/or experience that provides the required
knowledge, skills, and abilities to perform the essential functions of
The Position. Additional Experience, As Outlined Below, May Be
substituted for the required education on a year-for-year basis.
Education and/or Experience: A high school diploma or equivalent, one
- year of experience in customer service preferred.
individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill,
and/or ability required. Essential duties are performed with or without
reasonable accommodations. As a primary point of contact for GMT
customers, this position must be able to communicate effectively with
the diverse population, while remaining calm and collected, even in
stressful situations. This position will be tasked with resolving
customer issues effectively and in a timely manner, while managing
multiple competing priorities.
Work Conditions
Physical Requirements: The physical demands described are representative
of those that must be met by the employee to successfully perform the
Essential Functions Of This Job. GMT Provides Reasonable Accommodation
to enable individuals with disabilities to perform essential functions.
Ability to sit or stand for long periods, prolonged use of a computer,
ability to answer the phone, willingness to use office equipment (i.e:
fax machines, credit card machines, scanners etc.), and occasionally
lifting a weight of up to 30lbs. GMT is committed to providing a
workplace that includes people of diverse backgrounds and fully utilizes
their talents to achieve its mission. GMT believes that an inclusive and
diverse workplace culture enhances the performance of our organization
and our ability to fulfill the agencys mission.
GMT is an equal employment opportunities (EEO) employer to all employees
and applicants for employment without regard to political or religious
affiliation, race, color, national origin, place of birth, ancestry,
age, sex, sexual orientation, gender identity, marital status, crime
victim status, veteran status, disability, HIV positive status, or
genetic information in employment or the provision of services. In
addition to federal law requirements, GMT complies with applicable state
and local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies to all
terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, la off, recall, transfer, leaves of
absence, compensation, and training.