Scheduling Coordinator

SCHEDULING COORDINATOR

For more than two decades Green Mtn. Concert Services, Inc. (GMCS) has specialized in providing unarmed, onsite security solutions to high-profile special events, educational institutions, industrial, corporate, and municipal clients. GMCS security is heavily rooted in guest services, first-class training, and professional conduct. Today GMCS continues to set the standard for quality security professionals. 

POSITION

The Scheduling Coordinator is responsible for managing the administration and logistics for all GMCS events by creating and executing event staffing plans. 

RESPONSIBILITIES

• Staff events by scheduling available and qualified employees. 
• Update Trinity daily. 
• Assist with creating and executing event staffing plans. 
• Monitor employee interactions and communications to determine the best fit for each event. 
• Function well in high stress situations and resolve staffing issues in the eleventh hour. 
• Facilitate collection of staff hours by communicating via email, text, or phone.  Keep track of all communications. 
• Maintain and grow client relationships where appropriate. 
• Assist with packing and ensure employees have the correct uniform, equipment, and gear needed to successfully execute their operational duties for each job. 
• Become a company expert on the standard operating procedures (SOP) of all jobs and be able to clearly explain them to officers. 
• Maintain professional competency through participation and involvement in industry and professional networks, seminars, and associations appropriate to your role and responsibilities. 
• Work closely with team members to ensure assignments are completed seamlessly and with efficiency company-wide. 
• Maintain workflow and help to streamline procedures. 
• Proactively offer suggestions on how to improve upon current systems and procedures. 
• Rotational on call phone responsibility. 
• Understand and be able to clearly explain company policies and procedures to staff. 
• Reports to Regional Manager. 

• Other duties as assigned

Experience:                                                                                                                                                                   

2 Years Event Planning and Customer Service experience preferred 

Requirements:                                                                                                                                                

Excellent communication skills and professionalism 

Maintain effective relationships with a diverse group of employees 

Required to work evenings and weekends as needed for events 

Advanced Word, excel and general computer skills