General Clerk III

General Clerk III needed to provide administrative support services to the Military and Family Readiness center at Robins AFB.

JOB DUTIES

• Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate staff members.
• Schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.  
• Shall input all TAP data and resources in the AFFIRST to include but not limited to scheduling clients for Transition Assistance Program workshops to include sending reminder emails one week prior to class start date unless a different timeline is directed by program managers.  

QULIFICATIONS

• Must be proficient in applying and troubleshooting Microsoft Office Suite applications to include MS Windows, MS Word, MS excel, MS PowerPoint.  
• A minimum of one year’s experience working in customer service is required.   
• Should have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and poses the ability to communicate and work effectively with a diverse population.  
• Highschool Diploma or GED