Quality Assurance Specialist

Description

Job Title: Quality Assurance Specialist

Department: Quality        

Reports To:   Quality Engineering Manager

Exempt/Non-Exempt:   Non-Exempt                                                                           

Summary

The Quality Assurance Specialist performs a variety of quality-related tasks to ensure products meet company standards. Responsibilities include supporting the Production Part Approval Process (PPAP), warranty and freight claims, handling non-conforming products, maintaining ISO compliance, performing calibrations, assisting with audits, and implementing quality policies. The role also involves hands-on work with sorting, auditing, and reworking materials.

Essential Duties and Responsibilities

        Quality Oversight & PPAP Process

• Ensure accuracy and completion of the PPAP process. 
• Develop, apply, and maintain quality standards for products. 
• Design and implement process control, testing, inspection, and process improvement. 
• Conduct First Article Inspections. 

Warranty & Claims

• Process warranty claims submissions and corrections in a timely manner. 
• Review warranty claims in online supplier portals and reconciles receivables. 
• Handle freight damage claims and initiate supplier change requests (SCRs). 
• Prepare and submit returned materials to suppliers for analysis. 
• Create packing slips and manage defective part recalls. 

Supplier & Customer Relations 

• Serves as liaison for quality-related issues between suppliers and customers. 
• Participate in meetings to discuss product quality concerns with customers. 
• Travel to customer or supplier sites as needed to investigate and resolve quality issues. 
• Communicate lab results, corrective actions, and quality improvements. 

Technical & Analytical Support 

• Operate measurement equipment, including Faro Arm (CMM), Geo Magic, and Cam2 software. 
• Analyze quality data to prepare reports, charts, and graphs.
• Support disposition of non-conforming material and participate in audits. 
• Recommend and verify effectiveness of process changes. 
• Investigate discrepancies, sort product, and process rejections.

Hands-On Quality Support 

• Complete first article measurements and inspections. 
• Create and maintain quality documentation such as control plans and work instructions. 
• Sort product, investigate discrepancies, and process rejections. 
• Rework product to ensure conformance with standards. 

Other Responsibilities 

• Participate in internal, third-party, and customer audits. 
• Perform other duties as assigned. 
• Maintain regular and reliable attendance. 

Qualifications

              Required 

• High School Diploma or GED.
• Proficient in Microsoft Office Suite, and business management software (Netsuite).
• Well-organized, detail-oriented, and able to manage multiple projects.
• Strong verbal, listening and written communication skills.
• Self-motivated with the ability to prioritize tasks and meet deadlines.
• Able to identify and resolve quality issues diplomatically and effectively.
• Strong critical thinking and research skills.
• Knowledge of quality evaluation and control principles.
• Able to understand and analyze large amounts of data.
• Ability to travel to customer sites.
• Valid driver’s license.

Preferred 

• Associate or bachelor’s degree or equivalent experience.
• Knowledge of GD&T and blue print reading.
• 1–3 years of experience in Quality Control or Quality Assurance.
• ASQ certification or willingness to attain.
• Experience with CMM and 3D drawings (Creo Software).

Supervision

Received: Works under the supervision of the Quality Engineering Manager, with the ability to work independently.
Exercised: No direct supervisory responsibilities.

Working Conditions and Physical Requirements

• Fast-paced work environment in office and warehouse settings.
• Regular use of hands, arms, and fingers; ability to talk, hear, and communicate clearly.
• Frequent standing, sitting, walking, and moving throughout the facility.
• Ability to lift or move up to 25 pounds.
• Must process information through computer systems accurately and efficiently.

Comments

This job description outlines the primary duties and qualifications of the role but is not intended to be all-inclusive. Green Industrial Supply, Inc. reserves the right to revise responsibilities as needed. Employees may be asked to perform additional tasks outside this description to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

Required 

• High School Diploma or GED.
• Proficient in Microsoft Office Suite, and business management software (Netsuite).
• Well-organized, detail-oriented, and able to manage multiple projects.
• Strong verbal, listening and written communication skills.
• Self-motivated with the ability to prioritize tasks and meet deadlines.
• Able to identify and resolve quality issues diplomatically and effectively.
• Strong critical thinking and research skills.
• Knowledge of quality evaluation and control principles.
• Able to understand and analyze large amounts of data.
• Ability to travel to customer sites.
• Valid driver’s license.

Preferred 

• Associate or bachelor’s degree or equivalent experience.
• Knowledge of GD&T and blue print reading.
• 1–3 years of experience in Quality Control or Quality Assurance.
• ASQ certification or willingness to attain.
• Experience with CMM and 3D drawings (Creo Software).