What are the responsibilities and job description for the Customer Service Representative position at Green Family Insurance?
Job Overview
We are seeking a friendly, organized, and motivated Customer Service Representative to join our growing team! In this role, you’ll answer phones, support customers with their insurance needs, answer questions, process changes, and ensure every client feels valued and cared for.
Responsibilities
✅ Provide top-level customer service via phone, email, and in-person
✅ Assist with policy changes, billing inquiries, and coverage questions
✅ Maintain accurate customer records and documentation
✅ Collaborate with team members to ensure smooth operations
✅ Educate customers on insurance options and available products
✅ Help with renewals, follow-ups, and client communications
Requirements
✅ Provide top-level customer service via phone, email, and in-person
✅ Assist with policy changes, billing inquiries, and coverage questions
✅ Maintain accurate customer records and documentation
✅ Collaborate with team members to ensure smooth operations
✅ Educate customers on insurance options and available products
✅ Help with renewals, follow-ups, and client communications
Key Skills & Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Active listening and empathy when assisting customers
- Ability to handle high call/email/chat volumes professionally
- Time management and multitasking skills
- Attention to detail and accuracy in data entry
- Positive attitude with a customer-first mindset
- Ability to stay calm under pressure
- Basic computer proficiency (CRM systems, Microsoft Office, etc.)
- Adaptability in a fast-paced environment
- Team-oriented with the ability to work independently
- Strong organizational skills
Preferred (But Not Required) Skills
- Previous customer service or call center experience
- Sales or upselling experience
- Bilingual communication skills
- Familiarity with insurance, retail, or service industries
Bonus Traits That Stand Out
- Friendly and professional demeanor
- Reliable and punctual
- Quick learner with a willingness to grow
- Strong work ethic and accountability
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $35,000 - $45,000