Delivery & Sales Support Specialist

About Green Dot Labs

Green Dot Labs is a premium cannabis brand founded in Boulder, Colorado in 2014 by husband-and-wife team Dave and Alana Malone. Built on proprietary genetics, small-batch cultivation, and craft extraction across Flower, Live Resin, and Live Rosin, GDL has earned multiple #1 brand rankings from BDSA and Leafly and was named Flower Brand of the Year at the 2025 Emjays. With more than a decade of leadership in Colorado and an expansion into Arizona, GDL is known for its innovation, consistent quality, and deep consumer trust.

About the Role

The Delivery & Sales Support Specialist serves as a key customer-facing representative of Green Dot Labs and supports the company's distribution and sales operations. This role is responsible for delivering products to retail partners in a timely and compliant manner while maintaining exceptional customer service and strong brand representation.

The position supports multiple operational functions including distribution logistics, customer service, merchandising, and sales operations. Success in this role requires strong organization, time management, communication skills, and a commitment to compliance while supporting retail partner relationships and operational excellence.

Responsibilities

Distribution & Logistics

• Deliver products to retail partners in a timely and compliant manner across assigned delivery routes

• Plan and execute daily delivery schedules using route optimization software

• Load, unload, and transport products while maintaining inventory accuracy and documentation requirements

• Conduct interdepartmental product transfers as needed

• Maintain company vehicles, including fueling, cleanliness, and routine safety inspections

• Ensure all deliveries are completed in accordance with company policies and regulatory requirements

Customer Service & Relationship Management

• Serve as a professional representative of Green Dot Labs during customer interactions

• Build and maintain positive relationships with retail staff and management teams

• Provide exceptional customer service and address customer needs professionally

• Escalate customer concerns or operational issues to appropriate internal stakeholders

• Support long-term retail partner relationships through consistent communication and reliability

Retail Merchandising & Brand Support

• Assist with merchandising efforts following product deliveries

• Install, maintain, and organize sales floor marketing materials and displays

• Ensure promotional materials remain current and properly displayed

• Communicate merchandising needs and opportunities to internal teams

• Represent Green Dot Labs at retail events, activations, and promotional opportunities as assigned

Documentation & Reporting

• Accurately receive, count, and document customer payments, including cash and checks

• Complete and maintain all required delivery documentation and records

• Track daily activities and customer interactions within CRM and other internal systems

• Maintain accurate reporting related to deliveries, merchandising, and customer support activities

Operational Support

• Support Sales Operations initiatives and cross-functional projects

• Assist other departments during peak operational periods as needed

• Participate in required safety training and company development programs

• Perform additional duties as assigned

Qualifications & Requirements

• High school diploma or equivalent required

• Valid driver's license with a clean motor vehicle record

• Ability to obtain and maintain an active MED Badge

• Must be at least 25 years of age due to company vehicle insurance requirements

• Reliable transportation to and from the workplace

• Strong organizational, communication, and time management skills

• Ability to work collaboratively in a team-oriented environment

• High level of professionalism, integrity, and accountability

Preferred

• Experience in delivery operations, logistics, or route planning

• Experience in customer service, merchandising, or retail environments

• Familiarity with CRM systems or route optimization software

• Experience working in the cannabis industry

Work Environment & Physical Requirements

This role primarily operates outside of the production facility while performing deliveries, visiting customer locations, and attending off-site events. Some work may occur within production, warehouse, or office environments while supporting internal operations.

The role requires the ability to lift up to 50 pounds regularly and perform frequent standing, walking, bending, reaching, pushing, and pulling. Employees must be able to safely load and unload inventory and operate company vehicles for extended periods of time. The position typically follows a standard 40-hour workweek, with substantial time spent traveling between customer locations.

Benefits & Total Rewards

We offer a comprehensive benefits package for full-time employees working at least 30 hours per week, including medical, dental, and vision coverage, an HSA option for eligible plans, company-paid basic life and AD&D insurance, an Employee Assistance Program, paid time off, and a 401(k) plan. Benefits for most employees become effective the first day of the month following 60 days of employment. Eligible employees may participate in the 401(k) plan after 90 days of employment, subject to plan terms and eligibility requirements.

EEO Statement

Green Dot Labs provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind, including based on any legally protected status.