Account Manager

Green Acres Landscaping is a rapidly growing commercial landscape maintenance, construction, and snow removal company serving HOA and commercial properties throughout the Tri-State area. Based in Wilmington, DE, we are known for quality work, responsive service, and long-term client relationships. As we scale, we are building a leadership-driven team that values accountability, growth, and collaboration.

Position

The Account Manager is responsible for supporting and managing a portfolio of commercial and HOA client accounts across landscape maintenance, enhancements, construction, and snow services. This role works closely with an existing Account Manager, operations teams, and company leadership to deliver exceptional service, maintain client satisfaction, and drive account growth.

This is a hands-on position that blends client communication, field leadership, and technology-driven account management. The ideal candidate is comfortable working both in the field and behind a screen.

Primary Responsibilities

• Serve as a primary point of contact for assigned commercial and HOA accounts

• Build and maintain strong client relationships through regular communication, meetings, and site visits

• Conduct routine property inspections and quality audits with clients and production managers

• Coordinate maintenance operations and enhancement projects with operations teams

• Address client concerns professionally and drive timely resolution

• Identify upsell and cross-sell opportunities within existing accounts

• Ensure services are delivered within contract scope, budgeted hours, and quality standards

• Balance client expectations with operational capacity and profitability

• Track client interactions, inspections, and follow-ups using CRM software

• Support and collaborate with production managers and foremen, reinforcing accountability and performance standards

Qualifications

• Experience in account management, client services, sales, or operations within landscaping or a related service industry

• Strong communication and relationship-building skills

• Ability to manage multiple accounts and priorities in a fast-paced environment

• Comfortable using CRM systems, email, and Microsoft Excel

• Experience working closely with operations and field teams

• Knowledge of commercial landscaping and snow removal services preferred

Key Performance Indicators (KPIs)

• Client retention and satisfaction

• Account growth and upsell performance

• Timely issue resolution and responsiveness

• Accuracy and consistency of CRM documentation

• Budget and contract compliance

• Collaboration effectiveness with operations and leadership teams

Salary : $50,000 - $70,000