HOUSEKEEPER- Washington State University Greek House Chefs

POSITION TITLE: Housekeeper

FLSA CLASSIFICATION: Non-Exempt/Salary

SUPERVISOR’S TITLE:

Pay Range: Biweekly

Summary/Objective:

Manages the cleaning operations and maintenance of the facility, furthering a positive member experience.

Essential Functions:

• Responsible for cleaning, disinfecting and maintaining the physical facility and furnishings.

• Responsible for the collection and disposal of trash and waste.

• Responsible for cleaning bathrooms: sinks, mirrors, toilets, and showers.

• Responsible for cleaning all air vents. Responsible for care of all cleaning equipment.

• Report any needed repairs immediately to supervisor. Maintain adequate supplies and inform supervisor of needs.

• Responsible for understanding the safety precautions and cleaning product protocols as recommended by the CDC for all housekeeping services.

• Deep clean entire facility thoroughly prior to each vacation/break.

• Use safety precautions in all housekeeping services.

• Regular, punctual attendance is required

• Comply with all local, state and federal laws including the CDC, facility and Company policies and procedures as well as any applicable University guidelines.

• Other duties as assigned

Education and/or Experience:

• Minimum 5 years of Housekeeping experience required

• Demonstrated ability to effectively clean, disinfect and maintain facility.

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Abilities:

• Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

• Extent Flexibility - The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

• Near Vision - The ability to see details at close range (within a few feet of the observer).

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Language Skills:

• Ability to effectively communicated in English.

• Ability to effectively communicate with customers and employees of organization in one-on-one interactions.

Tools

• Wet or dry combination vacuum cleaners

• Wet mops

• Vacuum cleaners - Industrial vacuum cleaners; Standing HEPA vacuums

• Trash bags

• Cleaning cloths

• Toilet brush and toilet brush holder

• Cleaning agents

Skills

• Service Orientation - Actively looking for ways to help people.

• Coordination - Adjusting actions in relation to others' actions.

• Time Management - Managing one's own time and the time of others.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Work Activities

• Performing General Physical Activities - Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

• Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Work Context

• Spend Time Standing - Continually or almost continually

• Spend Time Making Repetitive Motions - Continually or almost continually

• Face-to-Face Discussions – Every day

• Indoors, Environmentally Controlled - Every day

• Contact With Others - Constant contact with others

Work Styles

• Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.

• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Integrity - Job requires being honest and ethical.

Physical Demands:

• Ability to stand 100% of the time.

• Ability to walk 100% of the time.

• Ability to lift up to 50lbs.

• Manual limb/hand/finger dexterity.

• Ability to maintain balance.

• Ability to repeatedly push, pull, bend, twist, squat/kneeling and reach – extending arms and hands.

EEO Statement

Greek House provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, or gender identity, national origin, age, disability or genetics. In addition to federal law requirements, the Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This job description has been approved by all levels of management:

• Minimum 5 years of Housekeeping experience required

• Demonstrated ability to effectively clean, disinfect and maintain facility.

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Abilities:

• Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

• Extent Flexibility - The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

• Near Vision - The ability to see details at close range (within a few feet of the observer).

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

• Language Skills:

• Ability to effectively communicated in English.

• Ability to effectively communicate with customers and employees of organization in one-on-one interactions.

• Tools

• Wet or dry combination vacuum cleaners

• Wet mops

• Vacuum cleaners - Industrial vacuum cleaners; Standing HEPA vacuums

• Trash bags

• Cleaning cloths

• Toilet brush and toilet brush holder

• Cleaning agents

• Skills

• Service Orientation - Actively looking for ways to help people.

• Coordination - Adjusting actions in relation to others' actions.

• Time Management - Managing one's own time and the time of others.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Work Activities

• Performing General Physical Activities - Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

• Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.